| TOP | Ordering | Payment | Shipping | Return policy | FAQ |
If you have any questions pls feel free to contact us.
※In the case of a claim amount of 1,000,000 yen or more, we will guide the bank transfer by e-mail.
Shipping fee has been determined by the weight of the ordered product and insurance fee calculated amount. Please note that in rare occasions slight discrepancies in calculation of the delivery cost might occur. "In that case we will contact you a notification mail by e-mail.Thank you for understanding."
Please check the mail from our shop for the correct amount.
We will ship after the payment is settled.
You will receive an e-mail regarding the payment from us. "Please click the link to the PayPal website on the e-mail, and settle the payment within 5days."
Please also be reminded that if we cannot confirm receipt of your payment to our PayPal account 6days after the above e-mail is sent, your order shall be automatically cancelled.
Customs duty and other taxes may be levied when the shipment reaches your country. If applicable,please pay those costs directly to the delivery agents or the customs office.
Policies on those taxes vary in each country. Please contact the customs office at your country for more details.
Any return or refund will not be accepted for overseas delivery once Shipping Notice e-mail is sent out.
The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee Upon confirming your order,we will send you a link to make a payment via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
PC： https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet： https://global.rakuten.com/en/help/payment/alipay_mobile.html
We accept Bank transfers.
After receiving the order confirmation e-mail, please transfer your payment to the bank account specified in the e-mail.
Note
※ All payments are made in Japanese Yen. Please check with your bank for applicable exchange rates.
※ If payment by bank transfer is not confirmed within the date indicated in the e-mail, your order will be automatically cancelled.
In our shop payment settlement from other than Japan is PayPal or Alipay settlement so we will change the payment method to PayPal or Alipay settlement.