International Shopping in BUYSELL Online

If you have any questions pls feel free to contact us.

For international shipping orders in our shop

• 1. You should get an email titled "[Rakuten Ichiba]Order Confirmation(Automatic Reply)" from Rakuten Global market after placing your order. Do Not reply us by this email.
• 2. After getting your order, we are going to confirm delivery fee.
  It may take time to finalize the shipping fee.
  In case of ordering on business days, we will contact you on the day of ordering or the next day.
  
  *When we are on a store holiday, we will correspond on the next business day.
  We will send you payment URL of "paypal / Alipay" after the invoice amount confirmation e-mail.
• 3. After payment is confirmed, we will ship by EMS or DHL by the next business day.
  After dispatching your parcel, we also inform you the tracking number via email.
  
  *We could not fill undervalue into a dispatch note due to EMS and DHL insurance. Please understand this.

important point

• 1. When ordering please fill out order information / addressee information exactly.
  We will contact you by e-mail if we do not know your address.
• 2. Prohibited articles for international shipping parcel
  ・alcoholic beverage
  *EMS・・・Precious metal, jewelry
• 3. Cancellation
  When you want to cancel your order, please notify us to cancel the order.
  
  *After dispatching your goods, we cannot accept "Cancellation" in normal condition.
• 4. About additional order
  If it was before payment, enclosed dispatch is possible.
  Bundled shipment after payment can not be done.
  While you want to add goods, please place a new order for the additional items. And remark the combining order number in your new order.
  
  *After dispatching the former order, we cannot arrange "Combine orders" in normal condition.
  *We cannot arrange "Combine orders or Add items" during the delivery promo.
• 5. About shipping address change
  Please contact us as soon as possible to fix the shipping address.
  After shipping your item, we can not arrange the "correction" of the dispatch note.