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日本語表記 英語表記(in English)
- Please read before shopping -
Very congestion is expected from normal Upon sale holding.
You strive staff, as that can respond quickly and politely,
but I ask to have you understand it,
your cooperation will certainly read these rules to everyone.
| For news email from our store |
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[I If you use a free email address Yahoo mail, Gmail, AOL and other e-mail]
I ask that you please confirm the following points because there rarely
is any mail that is sent from our shop does not reach. |
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Reason .1
Junk Folder Settings |
There is a thing for prevent spam enhancements, resulting be automatically
distributed to "junk folder", "Delete folder" and "spam
folder". Please check, "junk folder", "Delete folder"
and "spam folder" within. |
Reason .2
Capacity shortage |
If the capacity of the mail server you are using is full the customer, it is not possible to receive mail. Please contact the mail server administrator of the use. |
Reason .3
Domain rejection |
If you have the ability to transfer and inform the (transfer) to a mobile
phone or the like, please set up to receive mail, such as specifying the
domain or Internet mail settings such as a mobile phone. |
Reason .4
Number of characters error |
In some cases, you do not receive an email with many characters depending
on the model of the mobile phone, etc.. Please keep in mind that it is
an error even in this case. |
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| I ask that you please understand that due to a problem with the system
provider, etc., and can not be solved in our store at present. |
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| Please note that during the period of SALE |
"Congestion of the order" and "concentration of access" is expected at the start of the sale.
To produce access is concentrated, with regard to this, the page is a failure and do not see can not support in our store.
I ask that you please try again after putting some time in that case.
Also, if multiple customers is ordered on the same products, so it can sometimes be an error in the middle settlement, Please note.
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The sale for the duration of your order is rush, there is the case that an order confirmation email from our store will be later than usual.
Please wait for the report from the shop so I will as soon as possible reply.
Please wait for e-mail order confirmation with regard to the procedures and other confirmation result, the postage, the payment of the stock of the order.
In addition, the transmission will be at any time in the order in which they had an order.
There is the thing to have time to reply to inquiries.
I ask to be able to fill [remarks] all questions about your order, such as the designation.
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| About the missing part ,and stock status. |
Because I share stock of products and real store, if there is a change of the number of the stock of goods in the real store sales, inventory of products of Pocky Bear Rakuten shop, modification of the number of the stock manually Staff we have.
Therefore, with the product of the display is in stock at the store on Rakuten, there is a possibility that a product becomes sold out at that point, there is fear of missing part sold out.
Excuse me, but, to be able to order it in understanding it beforehand, thank you.
※ If there is a missing part to the product of the order
· I will cancel your order in the case of single item order.
· I can not attach to hope also will be taken as the accounting and shipment only products with uniform except for the missing part in the case of multiple you place an order, such as [cancellation if the goods do not align] Sale Tie Product please understand that.
[, Please check the item number of the order confirmation e-mail from the shop the presence or absence of stock]
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| About returned goods, exchange, the cancellation |
Please note that we refuse cancellation and returned goods, exchange, the size change of the sale product.
I ask to have you order as there is no size etc. do not doubt, since it was after examination well.
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| About bundling, addition order |
I can not accept the additional order by e-mail and telephone. Please acknowledge it beforehand.
I will enclose automatically on the date of your order the next day is the same date.
There is the case that e-mail Thanks goes out to both of the order and after your first order in this case.
In addition, e-mail announcements included are automatically delivered from the Rakuten also the time of enclosure.
Because you will give the e-mail many times, approve it beforehand.
In addition, confirmation is delayed [When I had the contact of "an enclosed hope" in the e-mail] to add after order across the date, because there is the case that the postage is applied to each,
I ask you understand it beforehand.
In the case of bundling hope, it takes time a little shipment of baggage for your order of destination will be shipped together with your next order after, please understand.
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| About The postage, collect on delivery fee |
Discount merchandise is excluded free shipping service, the shipping discount
all services.
Cash on delivery shipping and handling fee will be borne by the customer
all.
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The payment "bank transfer" and "postal transfer",
after an order, please transfer or 3 days on weekdays, and until the day
I was allowed to in the order confirmation email.
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The shipment of the sale product, there is a case becoming slower than usual.
As soon as it is ready, we will send it out from time to time order product.
· About in the delivery time zone specification], I hear normally.
· I can not meet in principle [specified delivery date.
If it was not for fill, I will ship as [No date specified]
If you have the date and day of the week, such as bad your convenience, please fill out [the remarks column] in the case of an order.
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| About Yamato mail service in Japan |
For post-mailing, there is the thing that after posting "loss or theft"
occurs mail service.
◆ If the thickness is more than 2cm to the product because there is, the
mailbox of your home
Please specify after confirmation.
Please note the theft or loss if it is placed in a state in which it is being crowded out and if you do not enter the mailbox.
Please use can receive the luggage by hand [home delivery] if you are concerned that.
◆ I ask to receive it as soon post after posting, as much as possible I have you check the freight tracking system.
(Please note that there is an error of time to cargo tracking system)
◆ Even if the accident of loss or theft occurs, products can not be delivered to your hand,
Because it is not possible at all, the compensation of a delivery company and in our store, please use it in understanding it beforehand.
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| About wrapping and shop bag |
The discount goods, we do not hand out the shop bag.
In addition, wrapping service will also be excluded.
Please understand the situation,
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| For your reply other inquiries |
Please acknowledge it beforehand reply from our store late therefore inquiry
concerning that I had during a sale.
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Because your order is rush, thank you for your understanding, cooperation
above to the "rules" to be able to do shopping comfortably smoothly
to everyone and for that I am allowed to respond quickly to our SALE at
the time.
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| ©2016 ＰｏｃｋｙＢear.All right Reserved. |
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