Company name：hugall, Inc
Address：6F MFLP 2-5-7 Hamacho Funabashi-shi, Chiba
Office hours：10AM − 5PM JST (except weekends and public holidays)
We only support our customers in both Japanese and English.
Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support.
Therefore, please send mails if you want to contact us in English.
We ship internationally from Japan and your order to the following destinations by EMS (Express (Expedited) Mailing Service) or DHL.
※ The shipping company will decide at our shop. Customers can not choose.
The delivery costs are paid by customers in all cases.
Shipping fee is flat rate per area.
Additional import duties and taxes may be charged on customs clearance into your country.
Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.
The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.
If the package isn't picked up within 30days, it will be returned to Japan. If it gets returned to our store, we will charge you for the delivery fees incurred.
Please contact your local post office and pick up the package as soon as possible.
(Such as the consignee is away from home for a long time and address unknown to move to another place.)
|China, Korea, Taiwan, Macao, Hong Kong||\3,000|
|India, Indonesia, Singapore, Thailand, Philippines, Brunei, Vietnam, Malaysia, Guam, Saipan, Bhutan, Myanmar, Laos, Cambodia, Bangladesh||\3,500|
|Other Asian countries||\11,000|
|Iceland, Azerbaijan, Ukraine, Belarus, Macedonia, Russia||\10,000|
|Outer European countries||\5,500|
|South America, Africa, Middle East||\11,000|
|United States of America, Canada, Mexico||\3,800|
|Other North America, Central American countries||\11,000|
|Australia, New Zealand, Solomon, Fiji||\3,500|
※Note1：The shipping costs include postage, packaging and our handling charge.
※Note2：Postal insurance will be charged separately according to the amount of purchase.
Please note that laws/provisions prohibit certain articles sent by EMS.
・coins, banknotes, paper money
・processed or unprocessed platinum, gold or silver, precious stones and other valuables
The handling cards are as above.
For all card companies, only one lump sum payment is possible.
In the Rakuten Ichiba card settlement, we use the system called SSL.
Please be assured that the card number will be encrypted and sent.
On this card payment system, we do not issue credit card reimbursement.
Please check the usage details sent from the card company.
※Depending on the state of use of the customer etc., it may be changed to other means of settlement.
※When ordering we may ask you for identity verification (telephone confirmation etc.).
※ You can not use credit cards with different names from customers.
Payment deadline: 7 days.
The “Payment Amount” is calculated as below. “Payment Amount” = Product price total + shipping fee Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page. You must finish the payment process before the deadline to complete your order. Please check the payment process from the link here. PC: https://global.rakuten.com/en/help/payment/alipay_pc.html Smartphone/Tablet: https://global.rakuten.com/en/help/payment/alipay_mobile.html
Payment deadline: 7 days.
We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment. Note *Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.
Please check if the shipping address of the ordered item is the same as that registered in PayPal, and proceed to payment. If the address is different, we cannot ship the item.
Please understand that we can not accept cancellation and refund/exchange caused by customers' preference.
If you have received item(s) that were damaged during delivery, please claim for a damage report to your delivery consignment right away.
Your item(s) are protected by the delivery insurance. Also, please contact us within 5 days of your receipt of item(s).
There may be additional import taxes imposed on product delivery depending on the country of delivery. We request that customers are aware of this when making an order.
In the case of customer refusal of receipt or other return due to reasons such as failure to meet the collection deadline, the customer will be responsible for handling fees and postage both ways*. Additionally, further orders from the customer may be refused.
*In these circumstances, actual expenses will be applied even on orders with free shipping promotions etc.
Could you please check item images and state(condition) rank enough before purchase, because it is used goods.
For dissatisfaction of your purchases, we are very much sorry that we cannot accept the return.