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Thank you for your visit ! !
We can send our goods abroad.
Please click here for general information about Rakuten International Shipping Services.
Please check "Notice" as follow.
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【Notice】 |
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It may take 2 or 3 days to reply by e-mail about your order. |
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We accept【Paypal】paying or【Bank transfer】.
We also accept【credit-card】paying
for people have ordered at RAY ONLINE STORE more than twice. |
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If you use a "Transfer Company" in Japan,
we can NOT accept a credit-card paying. |
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Any transfer fee, shipping fee, and customs duty is costmer's charge. |
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There is a policy of a no refund, no exchange and cancellation for international shipping services. Please check your items, their size and colors if they are OK before purchasing. |
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Once we receive your order, we will advise shipping charges via email for your confirmation. After your confirmation, we will ship your order to your destination address. Please write down your name and address in ENGLISH when ordering for our shipping purpose.
If you want to pay by Paypal, please use a e-mail of your Paypal account. |
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If your order include advanced items, we will send a bill of Paypal after it arrive.
Please wait. |
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The limit of Paying is 3 business days from we send a bill of Paypal and Bank transfer. Please pay as soon as possible.
We will cancel your order, if we can not confirm the transfer from you in the 3 business days. |
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We will send goods as soon as possible, after we take a paying. |
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We will advise a tracking number of international shipping for your information upon shipment. |
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Customs duty and other taxes may be levied when a shipment reaches your country. If applicable, please pay those costs directly to the delivery agent. Policies on these taxes vary in each country. Please contact the customs office at your county for more details. |
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There are some items that we can not send out for oversea with international mail by a law and a treaty. |
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Please understand that the order that I had will assume it cancellation.
Thank you in advance.
Best Regards,
RAY ONLINE STORE |
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Shop Information
- Address: #501 2-20 Hiragishi 2-jo,7-chome, Toyohiraku, Sapporo, Hokkaido 062-0932 JAPAN
- Phone Number: +81-11-799-1595
- Shop Manager: Takayuki Kudo
- Shop Security Manager: Takayuki Kudo
- Contact Information: info@ray-clothing.com
Payment Method
■Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
■PayPal
We also accept payment by PayPal. Please note that if payment through
PayPal cannot be confirmed within 3 business days from the order confirmation e-mail date,
order will be cancelled automatically.
■Bank Transfer
After order is confirmed, the total amount due will be sent to your E-mail address. Please transfer the total amount to the bank account below.
Please note that if payment by bank transfer cannot be confirmed within 3 business days from the e-mail date, your order will be automatically cancelled.
- Bank name: Mizuho Bank
- Branch name: Sapporo Branch
- Swift code: MHCBJPJT
- Branch Address: 1-44 Kita 3-jo, Nishi 3-chome, Chuoku, Sapporo, Hokkaido 060-0003 Japan
- Account type: savings
- Account number: 813-1597402
- Account name: RAY CLOTHING INC.
* All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
Shipping / Delivery
■About delivery & shipping fees
1)Right after your order, an automatic reply will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
※When ordered from an english page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan. Please wait for the shop to contact you with international shipping fees to be delivered to your address.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
■Delivery Time
The delivery time is estimated to be approximately 7 days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
■Delivery Method
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html
■Shipping Fees
* All price are listed in Japanese Yen
・EMS
The following chart contains EMS prices based on weight and destination to certain countries
Weight |
Zone |
First Zone |
Second Zone |
Third Zone |
Fourth Zone |
Fifth Zone |
Region |
China, South Korea, Taiwan |
Asia (excluding China, South Korea, Taiwan) |
Oceania, Canada, Mexico, Middle East, Europe |
U.S. (including Guam and other U.S. territories) |
Central and South America (excluding Mexico), Africa |
Up to 500g | 1,450 | 1,900 | 3,150 | 3,900 | 3,600 |
Up to 600g | 1,600 | 2,150 | 3,400 | 4,180 | 3,900 |
Up to 700g | 1,750 | 2,400 | 3,650 | 4,460 | 4,200 |
Up to 800g | 1,900 | 2,650 | 3,900 | 4,740 | 4,500 |
Up to 900g | 2,050 | 2,900 | 4,150 | 5,020 | 4,800 |
Up to 1kg | 2,200 | 3,150 | 4,400 | 5,300 | 5,100 |
Up to 1.25kg | 2,500 | 3,500 | 5,000 | 5,990 | 5,850 |
Up to 1.5kg | 2,800 | 3,850 | 5,550 | 6,600 | 6,600 |
Up to 1.75kg | 3,100 | 4,200 | 6,150 | 7,290 | 7,350 |
Up to 2kg | 3,400 | 4,550 | 6,700 | 7,900 | 8,100 |
Up to 2.5kg | 3,900 | 5,150 | 7,750 | 9,100 | 9,600 |
Up to 3kg | 4,400 | 5,750 | 8,800 | 10,300 | 11,100 |
Up to 3.5kg | 4,900 | 6,350 | 9,850 | 11,500 | 12,600 |
Up to 4kg | 5,400 | 6,950 | 10,900 | 12,700 | 14,100 |
Up to 4.5kg | 5,900 | 7,550 | 11,950 | 13,900 | 15,600 |
Up to 5kg | 6,400 | 8,150 | 13,000 | 15,100 | 17,100 |
Up to 5.5kg | 6,900 | 8,750 | 14,050 | 16,300 | 18,600 |
Up to 6kg | 7,400 | 9,350 | 15,100 | 17,500 | 20,100 |
Up to 7kg | 8,200 | 10,350 | 17,200 | 19,900 | 22,500 |
Up to 8kg | 9,000 | 11,350 | 19,300 | 22,300 | 24,900 |
Up to 9kg | 9,800 | 12,350 | 21,400 | 24,700 | 27,300 |
Up to 10kg | 10,600 | 13,350 | 23,500 | 27,100 | 29,700 |
Up to 11kg | 11,400 | 14,350 | 25,600 | 29,500 | 32,100 |
Up to 12kg | 12,200 | 15,350 | 27,700 | 31,900 | 34,500 |
Up to 13kg | 13,000 | 16,350 | 29,800 | 34,300 | 36,900 |
Up to 14kg | 13,800 | 17,350 | 31,900 | 36,700 | 39,300 |
Up to 15kg | 14,600 | 18,350 | 34,000 | 39,100 | 41,700 |
Up to 16kg | 15,400 | 19,350 | 36,100 | 41,500 | 44,100 |
Up to 17kg | 16,200 | 20,350 | 38,200 | 43,900 | 46,500 |
Up to 18kg | 17,000 | 21,350 | 40,300 | 46,300 | 48,900 |
Up to 19kg | 17,800 | 22,350 | 42,400 | 48,700 | 51,300 |
Up to 20kg | 18,600 | 23,350 | 44,500 | 51,100 | 53,700 |
Up to 21kg | 19,400 | 24,350 | 46,600 | 53,500 | 56,100 |
Up to 22kg | 20,200 | 25,350 | 48,700 | 55,900 | 58,500 |
Up to 23kg | 21,000 | 26,350 | 50,800 | 58,300 | 60,900 |
Up to 24kg | 21,800 | 27,350 | 52,900 | 60,700 | 63,300 |
Up to 25kg | 22,600 | 28,350 | 55,000 | 63,100 | 65,700 |
Up to 26kg | 23,400 | 29,350 | 57,100 | 65,500 | 68,100 |
Up to 27kg | 24,200 | 30,350 | 59,200 | 67,900 | 70,500 |
Up to 28kg | 25,000 | 31,350 | 61,300 | 70,300 | 72,900 |
Up to 29kg | 25,800 | 32,350 | 63,400 | 72,700 | 75,300 |
Up to 30kg | 26,600 | 33,350 | 65,500 | 75,100 | 77,700 |
* Please check the link provided below for more.
https://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
Prohibited and Restricted Goods
■Items by Country
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
https://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS or DHL for information on other countries
Cancelation Policy
Please understand that we will not accept
cancellation in any case for international orders
We will cancel your order if the payment had
not been properly made until the due date.
Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax
Please note that the consumption tax amount shown is charged
as a handling fee for international shipping.
Privacy Policy
Regarding our customers' personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
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