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We can send our goods abroad.

Please click here for general information about Rakuten International Shipping Services.

Please check "Notice" as follow.

【Notice】 ・ It may take 2 or 3 days to reply by e-mail about your order. ・ We accept【Paypal】paying or【Bank transfer】. We also accept【credit-card】paying for people have ordered at RAY ONLINE STORE more than twice. ・ If you use a "Transfer Company" in Japan, we can NOT accept a credit-card paying. ・ Any transfer fee, shipping fee, and customs duty is costmer's charge. ・ There is a policy of a no refund, no exchange and cancellation for international shipping services. Please check your items, their size and colors if they are OK before purchasing. ・ Once we receive your order, we will advise shipping charges via email for your confirmation. After your confirmation, we will ship your order to your destination address. Please write down your name and address in ENGLISH when ordering for our shipping purpose. If you want to pay by Paypal, please use a e-mail of your Paypal account. ・ If your order include advanced items, we will send a bill of Paypal after it arrive. Please wait. ・ The limit of Paying is 3 business days from we send a bill of Paypal and Bank transfer. Please pay as soon as possible. We will cancel your order, if we can not confirm the transfer from you in the 3 business days. ・ We will send goods as soon as possible, after we take a paying. ・ We will advise a tracking number of international shipping for your information upon shipment. ・ Customs duty and other taxes may be levied when a shipment reaches your country. If applicable, please pay those costs directly to the delivery agent. Policies on these taxes vary in each country. Please contact the customs office at your county for more details. ・ There are some items that we can not send out for oversea with international mail by a law and a treaty. 　 Please understand that the order that I had will assume it cancellation. Thank you in advance. Best Regards, RAY ONLINE STORE

Shop Information

• Address: #501 2-20 Hiragishi 2-jo,7-chome, Toyohiraku, Sapporo, Hokkaido 062-0932 JAPAN
• Phone Number: +81-11-799-1595
• Shop Manager: Takayuki Kudo
• Shop Security Manager: Takayuki Kudo
• Contact Information: info@ray-clothing.com

Payment Method

■Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.

　　　　　　　　　　　　　

■PayPal
We also accept payment by PayPal. Please note that if payment through PayPal cannot be confirmed within 3 business days from the order confirmation e-mail date, order will be cancelled automatically.

■Bank Transfer
After order is confirmed, the total amount due will be sent to your E-mail address. Please transfer the total amount to the bank account below. Please note that if payment by bank transfer cannot be confirmed within 3 business days from the e-mail date, your order will be automatically cancelled.

• Bank name: Mizuho Bank
• Branch name: Sapporo Branch
• Swift code: MHCBJPJT
• Branch Address: 1-44 Kita 3-jo, Nishi 3-chome, Chuoku, Sapporo, Hokkaido 060-0003 Japan
• Account type: savings
• Account number: 813-1597402
• Account name: RAY CLOTHING INC.
• 

* All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.

Customs Clearances and Duties

Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.

Shipping / Delivery

■About delivery & shipping fees

1)Right after your order, an automatic reply will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

※When ordered from an english page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan. Please wait for the shop to contact you with international shipping fees to be delivered to your address.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.

■Delivery Time

The delivery time is estimated to be approximately 7 days after shipment.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

■Delivery Method

After shipment is made, you will receive a tracking number by e-mail EMS Tracking - http://www.post.japanpost.jp/int/ems/delivery/index_en.html

■Shipping Fees

* All price are listed in Japanese Yen

・EMS

The following chart contains EMS prices based on weight and destination to certain countries

Weight	Zone	First Zone	Second Zone	Third Zone	Fourth Zone	Fifth Zone
	Region	China, South Korea, Taiwan	Asia (excluding China, South Korea, Taiwan)	Oceania, Canada, Mexico, Middle East, Europe	U.S. (including Guam and other U.S. territories)	Central and South America (excluding Mexico), Africa
Up to 500g		1,450	1,900	3,150	3,900	3,600
Up to 600g		1,600	2,150	3,400	4,180	3,900
Up to 700g		1,750	2,400	3,650	4,460	4,200
Up to 800g		1,900	2,650	3,900	4,740	4,500
Up to 900g		2,050	2,900	4,150	5,020	4,800
Up to 1kg		2,200	3,150	4,400	5,300	5,100
Up to 1.25kg		2,500	3,500	5,000	5,990	5,850
Up to 1.5kg		2,800	3,850	5,550	6,600	6,600
Up to 1.75kg		3,100	4,200	6,150	7,290	7,350
Up to 2kg		3,400	4,550	6,700	7,900	8,100
Up to 2.5kg		3,900	5,150	7,750	9,100	9,600
Up to 3kg		4,400	5,750	8,800	10,300	11,100
Up to 3.5kg		4,900	6,350	9,850	11,500	12,600
Up to 4kg		5,400	6,950	10,900	12,700	14,100
Up to 4.5kg		5,900	7,550	11,950	13,900	15,600
Up to 5kg		6,400	8,150	13,000	15,100	17,100
Up to 5.5kg		6,900	8,750	14,050	16,300	18,600
Up to 6kg		7,400	9,350	15,100	17,500	20,100
Up to 7kg		8,200	10,350	17,200	19,900	22,500
Up to 8kg		9,000	11,350	19,300	22,300	24,900
Up to 9kg		9,800	12,350	21,400	24,700	27,300
Up to 10kg		10,600	13,350	23,500	27,100	29,700
Up to 11kg		11,400	14,350	25,600	29,500	32,100
Up to 12kg		12,200	15,350	27,700	31,900	34,500
Up to 13kg		13,000	16,350	29,800	34,300	36,900
Up to 14kg		13,800	17,350	31,900	36,700	39,300
Up to 15kg		14,600	18,350	34,000	39,100	41,700
Up to 16kg		15,400	19,350	36,100	41,500	44,100
Up to 17kg		16,200	20,350	38,200	43,900	46,500
Up to 18kg		17,000	21,350	40,300	46,300	48,900
Up to 19kg		17,800	22,350	42,400	48,700	51,300
Up to 20kg		18,600	23,350	44,500	51,100	53,700
Up to 21kg		19,400	24,350	46,600	53,500	56,100
Up to 22kg		20,200	25,350	48,700	55,900	58,500
Up to 23kg		21,000	26,350	50,800	58,300	60,900
Up to 24kg		21,800	27,350	52,900	60,700	63,300
Up to 25kg		22,600	28,350	55,000	63,100	65,700
Up to 26kg		23,400	29,350	57,100	65,500	68,100
Up to 27kg		24,200	30,350	59,200	67,900	70,500
Up to 28kg		25,000	31,350	61,300	70,300	72,900
Up to 29kg		25,800	32,350	63,400	72,700	75,300
Up to 30kg		26,600	33,350	65,500	75,100	77,700

* Please check the link provided below for more.

https://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

Prohibited and Restricted Goods

■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

https://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries

Cancelation Policy

Please understand that we will not accept cancellation in any case for international orders

We will cancel your order if the payment had not been properly made until the due date.

Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.

Consumption Tax

Please note that the consumption tax amount shown is charged as a handling fee for international shipping.

Privacy Policy

Regarding our customers' personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.