For international shipping orders in our shop
- You should get an email titled [Rakuten Ichiba]Order Confirmation(Automatic
Reply) "from Rakuten Global market after placing your order. → Do
Not reply us by this email.
- After getting your order, we are going to confirm delivery fee.
If actual postage is less than or equal to estimated delivery fee in
Rakuten Global market, we will process to charge you the total bill
immediately.
*International shipping fee (EMS) is depended on total weight of your
goods with a cardboard.
- While actual postage exceeds the estimated amount in Rakuten Global,
we will resend you with titling
"Please check the shipping charges".
→Please check the content of this email and reply
us whatever you would like to pay your bill or cancel via the
email.
We are going to process or cancel your order from your reply.
- To request payment via Rakuten settlement system.
�� Credit card: we are going to take an authorization from your credit
card when you choose to pay your bill by credit card in your order.
�� PayPal/ AliPay: when you choose PayPal or AliPay
to pay your bill, we will send you an email about payment link via Rakuten
settlement system. Please follow the steps in the email to finish your payment.
- Dispatching your parcel
While we ensured your payment, we are going to dispatch your goods within
2-3 days in normal condition. After dispatching your parcel, we also
inform you the tracking number via email.
*The parcel might be delayed to dispatch when in shortage or delivery
fee promo.
**We could not fill undervalue into a dispatch note due to EMS insurance.
Please understand this.
Payment method
●Credit card
*We will email you "For your credit card"as your credit card is invalid.
Please place a new order and notify us to cancel the current order.
Or change you payment method such as PayPal or AliPay.
**The settlement in Rakuten Global does not allow changing any details
of credit card in a placed order.
Please place a new order for a new credit card.
●PayPal
●AliPay
Delivery method
EMS
Insurance for EMS
We take EMS insurance for oversea parcels. When there is any damage or loss to your goods during EMS delivery process, please contact us and your
local post office as soon as possible.