ORDERING GUIDE|Toulife kutani ware shop

About international shipping

Delicate Japan’s technique is popular abroad, and Kutaniyaki continues to be highly appreciated in the world as “Japan Kutani”. Our shop has delivered so many works overseas. Please leave it at ease.

Tax on international shipping

Addresses outside Japan can not be described as senders, so if your order is overseas, we will state the address of the sender in our address. (The sender’s name will be described as it is) For items shipped overseas, it is necessary to include information on the invoice in the invoice or INVOICE (shipping guide). Since the amount of goods etc is also described, please understand. Depending on the addressee and the amount of money, there are times when tariffs are required rarely. Please note that customs duties will be borne by the addressee. For details of tariffs, please contact the customs authorities of the receiving country.

About Shipping fee

For international shipping, extra shipping fee is required. Estimated shipping fee can be confirmed from "Fee / Days" of EMS international mail, but it depends on the weight of the item. After ordering, we will inform you of the total amount after amending the postage and the shipping fee from our shop by order confirmation email, so please check. (Depending on the amount of the item, insurance fee is also required.)

Shopping flow

For detailed confirmation of your order, please check Rakuten's guide "shopping flow".

Shopping flow

Payment method

We accept credit and debit cards.
The following credit and debit cards can be used

visa
mastercard
jcb
AmericanExpress

Union pay
alipay

Shipping method

Delivery method - EMS(Express Mail Service)
We use EMS air mail for delivery of goods. INVOICE necessary for export and EMS letter of sending are stated in our shop. Please note that delivery to overseas can not specify the delivery date. Estimated delivery date can be confirmed from EMS international mail “Fee / Days” Please refer. After shipping, we will inform you of “tracking number”.

EMS insurance Program

We have EMS insurance for overseas parcels. Please contact us and the nearest post office as soon as possible if damage or loss of goods occurs during the EMS delivery process.

Caution

About stock

n addition to the management of another Internet store, our shop also carries out wholesale sale to real shops and various parts of the country, Even if you purchase popular items it may be out of stock. In case of out-of-stock, it will take time until a new product is made. We will contact you the next delivery date sooner than our shop. In case of inconvenience at the next delivery date we will refund the full amount.

* "Free shipping (送料無料)" is only available for orders delivered to address in Japan. The overseas shipping is charged shipping fee even if there is the item which are written with free shipping.

Add item

If you want to add products, please order new items. Write down the combination order number of the new order. * After shipping the old order, you can not "put together orders" under normal conditions.

Fixed shipping address.

If you wish to modify the shipping address, please contact us as soon as possible. After dispatching your item, we can not arrange the "correction" of the dispatch note

Handling damage or loss of international shipping packages.

Transport insurance applies to all international shipping packages. Insurance is insurance against damage or loss during transportation. Open your parcel and check the status of the deliverer and all of your items when your package is delivered. If you have lost or damaged items in your package, please contact the nearest post office and the deliverer. Please contact me within 24 hours.

Free gift service

About packing

In our shop, we pack the products with、 the special wrapping paper containing the logo of "Kutani-Yaki" in normal packaging and we will ship the item.

Leaflet with explanation of Kutaniyaki is included in the package.

Full-time staff inspects the goods and packs strictly so that there is no breakage on transportation.

Gift wrapping service

We prepare 12 kinds of wrapping paper according to the purpose and the person to give. Various, we will correspond free of charge.

How to use

Please write "gift wrapping wish" in of the item of remarks at the bottom of "Order details confirmation page".

Message card service

Please enter your message within 75 letters (15 characters × 5 lines). Since we have various message cards, we will select the card at our shop according to the season and use. Font and arrangement of letters etc are also laid out by our staff.

How to use

Please write "message Card wish" in of the item of remarks at the bottom of "Order details confirmation page".

Paper bag service

If you would like a paper bag, we will bundle up to 1 free shipping per product. For each product size, we have various paper bags, we will select and bundle at our shop.

How to use

Please write "Paper bag wish" in of the item of remarks at the bottom of "Order details confirmation page".