Shopping guide

Shopping Procedure

• 1.Place an order
  Place an order from the product page by adding the item to your cart.
• 2.Order Processed
  Your order is processed on the next day, and then the international shipping fee including packaging materials are calculated. We take this step for each order since our merchandise is unique, secondhand goods. Please note that this procedure may take us up to about 5 to 7 days since we carefully check the ordered items (we inform you with any undescribed flaws at this point), pack them and weigh the whole package.
• 3.Make a payment We accept payment by Credit Card. Once the shipping fee is confirmed, we either process your credit card.
• 4.Shipping
  Once your payment through settlement system is confirmed or the credit card transaction is successfully authorized, we will ship out your order via EMS right away. Once your order is shipped out, we will inform you with the EMS tracking number.

Before shopping please read

Please read these terms and conditions/shopping guide thoroughly before making a purchase. We cannot be responsible for any troubles occurred with the failure to confirm the following information in full.

We will check your order for flaws, carefully package it and weigh the parcel for the postage according to the EMS standard. Please note that this procedure may take us up to 5 to 7 days.
Your understanding is appreciated. Please contact us via e-mail

Return / Cancellation Policy

• ALL SALES ARE FINAL.We cannot accept any cancellations or returns of purchased items.
• Most of our merchandise are secondhand, unless otherwise stated.
Please check the details, sizes, materials, damages, conditions and other factors of the item before making a purchase.
• Due to the nature of handling mostly secondhand goods, very few of our merchandises are absolutely flawless.
There may be tiny scratches on the surface of the items which could not be counted and described as damages, especially on the leather goods. All deals between us and customers are made by the agreement on terms and conditions, including the above and the all information on this webpage.
• We cannot accept returns that are due to the following reasons.
  Wrong Impression/Slight differences in size measurements and conditions. -The description is subjective and the impression may vary from person to person.
  -Sizes are measured piece by piece by hand, and so are the damages and conditions.
  -Slight scratches, difference in measurements and the signs of use are unavoidable.
  Color appearance -The color of the actual products may look slightly different from the images.
  Absence and/or difference in attachments and accessories. -We list the attachments and accessories of the merchandise just as they arrived to us. -The attachments and accessories of our merchandise may differ from the ones from the official store or an authorized dealer.
  Repairs, Mending, Reforms, Remakes and Differences in parts and sizes -The items may include different parts from the original conditions.
  -The items may be repaired, mended, reformed or remade from the original conditions.
  Odor and scent. -Due to the nature of second hand items, the items may not be completely odorless.
  Absence and/or difference in tags. -Many of our merchandises are imported goods.
  -Although all of our merchandise is genuine, the tags may differ from items to items depending on the stores and countries from where the items were purchased.
• Please feel free to contact us in advance for any questions about our merchandise before making a purchase.
• About returned goods correspondence is received your contact within 5 days from the commodity arrival,and it can be that the goods arrive at our shop within 10 days after the returned goods acceptance.

Shipping / Delivery

• Delivery& Shipping Fees
After an order is placed, an automatic reply in Japanese will be sent to you from Rakuten system.
Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
※When ordered from an English page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan.
Please wait for us to contact you directly with international shipping fees to the country of destination.
We will first calculate the shipping cost for your order including the packaging materials.
Once the shipping fee is confirmed, we will either process your credit card with the calculated shipping fee added to your billed amount, or send you a payment request where you can make a payment for the total amount via settlement system.
Your order will be shipped out only after your payment is confirmed.
All free shipping offers are applicable only to the domestic orders that are shipped within Japan, unless otherwise stated.
• Delivery Time
The delivery time is estimated to be approximately 4 business days after shipment.
Please note that there may be delays in delivery depending on customs clearance and other various conditions of transportation,and the arrival date and time cannot be designated.
• Delivery Method
All international orders are shipped via EMS.
Once your order is shipped out, an email notification with EMS tracking number will be sent to you.
• Combined shipping
We cannot combine shipping on separate orders.
Please be advised that the shipping fee is charged for each order.
• Shipping Fees
※All prices are listed in Japanese Yen
※EMS
The following chart contains EMS prices based on weight and destination to certain countries.
From April 1st in 2017, when the purchase total amount of 1 shipment is over 200.000yen (Japanese), based on the change of Japan Post Office Terms for each shipment we charge 2.800yen(Japanese) as the export declaration procedures fee addition to the original postage.
From September 1st, 2017, Along with charging fee for EMS packaging materials, 50 Japanese yen will be added to the shipping cost.

Privacy Policy

• Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
• Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

Information

■Store Information