About Payment Method
- Credit card
- Alipay
- The "Payment Amount" is calculated as below.
Payment Amount = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via Alipay's secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link at the bottom of this page.
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet: https://global.rakuten.com/en/help/payment/alipay_mobile.html
About delivery
- EMS
- After we delivered the goods, We will send you to your order tracking number to your e-mail address.
- About delivery dates
- It will take 3 or 7days to deliver the goods, it depends on customs circumstances.
So we can not tell you clear delivery.
- About delivery fee
- Method of calculating the volume weight will be as follows.
Please confirm the product page about weight of packing and additional purchase.
| Weight | Asia | Oceania, North America, Central America, Middle East | Europe | South America, Africa |
|---|---|---|---|---|
| Up to 300g | ¥900 | ¥1,200 | ¥1,500 | ¥1,700 |
| Up to 500g | ¥1,100 | ¥1,500 | ¥1,800 | ¥2,100 |
| Up to 600g | ¥1,240 | ¥1,680 | ¥2,000 | ¥2,440 |
| Up to 700g | ¥1,380 | ¥1,860 | ¥2,200 | ¥2,780 |
| Up to 800g | ¥1,800 | ¥2,400 | ¥2,800 | ¥3,800 |
| Up to 900g | ¥1,660 | ¥2,220 | ¥2,600 | ¥3,460 |
| Up to 1.0kg | ¥1,800 | ¥2,400 | ¥2,800 | ¥3,800 |
| Up to 1.25kg | ¥2,100 | ¥2,800 | ¥3,250 | ¥4,600 |
| Up to 1.5kg | ¥2,400 | ¥3,200 | ¥3,700 | ¥5,400 |
| Up to 1.75kg | ¥2,700 | ¥3,600 | ¥4,150 | ¥6,200 |
| Up to 2.0kg | ¥3,000 | ¥4,000 | ¥4,600 | ¥7,000 |
| Up to 2.5kg | ¥3,500 | ¥4,700 | ¥5,400 | ¥8,500 |
| Up to 3.0kg | ¥4,000 | ¥5,400 | ¥6,200 | ¥10,000 |
| Up to 3.5kg | ¥4,500 | ¥6,100 | ¥7,000 | ¥11,500 |
| Up to 4.0kg | ¥5,000 | ¥6,800 | ¥7,800 | ¥13,400 |
| Up to 4.5kg | ¥5,500 | ¥7,500 | ¥8,600 | ¥14,500 |
| Up to 5.0kg | ¥6,000 | ¥8,200 | ¥9,400 | ¥16,000 |
| Up to 5.5kg | ¥6,500 | ¥8,900 | ¥10,200 | ¥17,500 |
| Up to 6.0kg | ¥7,000 | ¥9,600 | ¥11,000 | ¥19,000 |
| Up to 7.0kg | ¥7,800 | ¥10,700 | ¥12,300 | ¥21,100 |
| Up to 8.0kg | ¥8,600 | ¥11,800 | ¥13,600 | ¥23,200 |
| Up to 9.0kg | ¥9,400 | ¥12,900 | ¥14,900 | ¥25,300 |
About delivery fee, we will charge it caluculating in our shop.
We will send a message containing information about charge to you.
- In case of not recieving the goods
- Even if you can not pick up your luggage because of long-term abscence,
and about the luggage sent back past its storage period at the delivery company,
we will charge for shipping. Please note that.
(in case of sent back the luggage from long-term abscence by the customer convienience,
all cost will be borne by the customer.)
Customs procedures, and customs duties
Regard to the goods you bought,there is the case that tariffs and other of the import duties, and customs fees imposed at the time of customs clearance in receive countries.
In that case, it will be your charge. so please pay directly to the delivery company.
moreover, it depends on each country about policies of tax and customs charges.
- For import regulations goods
- If there is import regulations by shipping countries, our store does not assume any responsibility.
Import regulations goods, contraband is different provisions in each country.
main countries(United states of America,Canada,England,Germany,Taiwan, Korea,China,Singapore,Thailand,Australia,Newzealand)
Please check here. https://event.rakuten.co.jp/borderless/help/jp/
Order from abroad
- After dispatching your goods, we cannot accept Cancellation in normal condition.
- If you did not take the confirmation of payment by the due date, we will cancel the order.
- About return goods and refund
- After confirming your goods, we can not accept to return goods and refund. Please note.
- About inquiry
- If you have any questions, please contact us in our shop in Japanese or English.