| Shop Information |
・Address: 2-11-3, Sumiredai, Yaizu-shi, Shizuoka-ken,
425-0053 , JAPAN
・Phone Number: +81-(54)-625-0839
・Shop Manager: Akiko Yamada
・Shop Security Manager: Akiko Yamada
・Contact Information: kobaya-coltd@shop.rakuten.co.jp , kobaya-coltd_2@shop.rakuten.co.jp
|
| Payment Method |
■Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
|
| Customs Clearances and Duties |
Import duties and taxes may be applied upon customs clearance into your
country.
Please pay such costs directly to the delivery agents or the customs office
upon delivery.
For details, please contact the customs office of your country. |
| Shipping /Delivery |
■ About delivery & shipping fees
1)Right after your order, an automatically reply in Japanese will
be sent to you. Please note that the shipping fees mentioned in
this e-mail are for orders to be delivered to an address within
Japan and not applicable for delivery outside of Japan.
※When ordered from an english page, the
automatic reply will be sent in English, with the shipping fees
applicable for delivery to an address within Japan. Please wait
for the shop to contact you with international shipping fees to
be delivered to your address.
2)Soon you will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment
is received.
|
■Delivery Time
The delivery time is estimated to be approximately 7business
days after shipment.
Please understand there will be delays depending upon customs
clearance and other various conditions of transportation.
|
■Delivery Method
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
|
■Shipping Fees
* All price are listed in Japanese Yen
・EMS
The following chart contains EMS prices based on weight and destination to certain countries
| Zone |
First Zone |
Second Zone |
Third Zone |
| Weight |
Asia |
Oceania, North America, Central America and the Middle East |
Europe |
South America and Africa |
| Up to 500g |
1,540 |
2,180 |
2,400 |
2,740 |
| Up to 600g |
1,680 |
2,360 |
2,600 |
3,080 |
| Up to 700g |
1,820 |
2,540 |
2,800 |
3,420 |
| Up to 800g |
1,960 |
2,720 |
3,000 |
3,760 |
| Up to 900g |
2,100 |
2,900 |
3,200 |
4,100 |
| Up to 1.0kg |
2,400 |
3,300 |
3,650 |
4,900 |
| Up to 1.25kg |
2,700 |
3,700 |
4,100 |
5,700 |
| Up to 1.5kg |
3,000 |
4,100 |
4,550 |
6,500 |
| Up to 1.75kg |
3,300 |
4,500 |
5,000 |
7,300 |
| Up to 2.0kg |
3,800 |
5,200 |
5,800 |
8,800 |
| Up to 2.5kg |
4,300 |
5,900 |
6,600 |
10,300 |
| Up to 3.0kg |
4,800 |
6,600 |
7,400 |
11,800 |
| Up to 3.5kg |
5,300 |
7,300 |
8,200 |
13,300 |
| Up to 4.0kg |
5,800 |
8,000 |
9,000 |
14,800 |
| Up to 4.5kg |
6,300 |
8,700 |
10,600 |
16,300 |
| Up to 5.0kg |
6,800 |
9,400 |
11,400 |
17,800 |
* Please check the link provided below for more.
https://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
|
| Prohibited and Restricted Goods |
■Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
https://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS or DHL for information on other countries |
| Cancelation Policy |
We will not accept cancellation caused by customers.
We will cancel your order if the payment had
not been properly made until the due date.
|
| Return and Refund Policy |
Any return or refund will not be accepted once order confirmation
e-mail is sent out.
|
| Consumption Tax |
Please note that the consumption tax amount shown is charged
as a handling fee for international shipping. |
| Privacy Policy |
Regarding our customers’ personal information (address, name,
e-mail address, etc.), we are taking the utmost care. Your personal
information may be used for, and be used only for conducting our
business.
|
Matters pertaining to personal information are
controlled within the confines of the law and unless required
by government to disclose such information, personal information
shall not be disclosed to third parties without prior written
consent.
|
click!
Japanese site |
|