To the customer in foreign countries
Thank you very much for the shopping at Volleyball-assist Online shop.
Of course, we accept orders from overseas. We welcome the orders from overseas.
Here are the general notes for our international shipping.
[Shop Information]
Maeda store Ltd.
| ・Address: 0893334 Kita3-2-17 Nakagawagunhombetsucho Hokkaido ・Phone Number: +81-503-458-1059 ・Shop Manager: Kazuo Tanaka ・Shop Security Manager: Kazuo Tanaka ・Contact Information:volleyball-assist@shop.rakuten.co.jp,volleyball-assist_2@shop.rakuten.co.jp,volleyball-assist_3@shop.rakuten.co.jp |
[Payment Methods]
We accept Visa, MasterCard, JCB, AMEX and Diners.
[Consumption tax]
Please note that the consumption tax amount shown is charged as a handling fee for international shipping.
[Regarding the Change of customer information]
When changing delivery address, name and so on, please inform us immediately. We cannot accept the request like this after shipment.
[Request to us]
If you have any request, please put it into remarks column at the ordering.
[Customs Clearances and Duties]
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
[Delivery methods]
1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
We deliver by EMS.
The shipping fee of EMS is decided depending on the weight.
Calculated tables for postage of EMS is as follows.
| Zone | First Zone | Second Zone | Third Zone | |
| Weight | Asia | Oceania, North America, Central America and the Middle East | Europe | South America and Africa |
| Up to 300g | 900 | 1,200 | 1,500 | 1,700 |
| Up to 500g | 1,100 | 1,500 | 1,800 | 2,100 |
| Up to 600g | 1,240 | 1,680 | 2,000 | 2,440 |
| Up to 700g | 1,380 | 1,860 | 2,200 | 2,780 |
| Up to 800g | 1,520 | 2,040 | 2,400 | 3,120 |
| Up to 900g | 1,660 | 2,220 | 2,600 | 3,460 |
| Up to 1.0kg | 1,800 | 2,400 | 2,800 | 3,800 |
| Up to 1.25kg | 2,100 | 2,800 | 3,250 | 4,600 |
| Up to 1.5kg | 2,400 | 3,200 | 3,700 | 5,400 |
| Up to 1.75kg | 2,700 | 3,600 | 4,150 | 6,200 |
| Up to 2.0kg | 3,000 | 4,000 | 4,600 | 7,000 |
| Up to 2.5kg | 3,500 | 4,700 | 5,400 | 8,500 |
| Up to 3.0kg | 4,000 | 5,400 | 6,200 | 10,000 |
| Up to 3.5kg | 4,500 | 6,100 | 7,000 | 11,500 |
| Up to 4.0kg | 5,000 | 6,800 | 7,800 | 13,000 |
| Up to 4.5kg | 5,500 | 7,500 | 8,600 | 14,500 |
| Up to 5.0kg | 6,000 | 8,200 | 9,400 | 16,000 |
For more details of EMS Shipping Rates
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html
The standard of the weight of each item of the woman clothes is as follows.
These are just one example.Please think that these are rough standards.
| T-shirt (long sleeve) | about 200grams | |
| Shirt(long sleeve) | about 250grams | |
| One-piece dress(long sleeve) | about 350grams | |
| Jacket | about 600grams | |
| Overcoat | about 1000grams | |
| Delivery bag | about 50grams | For T-Shirt,Shirt,One-piece dress and so on. |
| Delivery box(small) | about 300grams | For 2 or more items, Jacket and so on. |
| Delivery box(large) | about 600grams | For Jacket, Overcoat and so on. |
[Loss and damage insurance]
EMS has a reparations system for loss, a theft, and damage. The compensation to the price of up to ¥20000JPY is included in the EMS charge. When the price exceeds ¥20000JPY, we recommend you to pay more insured value. Because we cannot pay responsibility about the accident in the delivery to overseas. When the price exceeds ¥20000JPY, ¥50JPY (additional charge) is needed in every ¥20000JPY.
When the customer ordered exceeds ¥20000JPY, we recommend this premium. Please fill in a remarks column when the customer requests this to us.
[Regarding Return and Cancellation]
We do not accept refund, exchange and cancellation in any case for international shipping services. We do not accept cancellation and change of advance order. We also do not accept change and cancellation, when we hold the shipment as customer’s request.
Please check item’s size, colors, design and so on before ordering.
[Regarding defective product]
If the product has a defect, please inform us in 10 days or less from our shipment by e-mail and so on. And please add the photos of defective part at the e-mail to us or please show us the photos by cloud. We never can accept the defective item after this period.
Thank you very much for the kind understanding.