¶ Shop Information
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・Address : 3-12-11 Ishii Bldg.1F, Unoki, Ota-ku, Tokyo, 146-0091 Japan ・Phone Number : +81-0570-66-6260 ・Shop Manager: Kazuhiro Miyata (E Commerce Division) ・Shop Security Manager: Kazuhiro Miyata ・E-mail address : viva-cosme_2@shop.rakuten.co.jp,viva-cosme@shop.rakuten.co.jp; ¶ Payment Method ●Credit Card We accept Visa, MasterCard, AMEX, JCB and Diners. ¶ Customs Clearances and Duties Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country. ¶ Shipping /Delivery ●About delivery & shipping fees 1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan. 2)After few days, you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due. 3)Your ordered items will be shipped out only after your payment is received. ●Delivery Time The delivery time is estimated to be approximately 7 business days after shipment. Please understand there will be delays depending upon customs clearance and other various conditions of transportation. During the campaign of the Rakuten market in Japan ( Super Sale, Shopping Marathon, etc ) will be many orders. Accordingly, delivery time is delayed than usual. If you hurry, thank you for your order as soon as possible. ●Delivery Method Usually, we use EMS service which delivers quickly and affordably to more than 120 countries and regions. Depending on the destination country and weight of the order, we may recommend you SAL service which is faster than surface mail while the cost is lower than airmail. After shipment is made, you will receive a tracking number by e-mail. EMS Tracking - https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html ●Shipping Fees ・Check EMS Rates ・Check rates and delivery days * All price are listed in Japanese Yen. ●About Undeliverable Items Spray cans and hair coloring products can not be delivered as international mail, for the aviation hazardous materials. Handling of Overseas Bound Dangerous Items for Air Transport that cannot be sent as International Mail With regard to products that contain aloe ingredients can not be delivered. Because there is a case to be stopped at the delivery destination of Customs on the basis of the Washington Treaty. Please contact us if goods are unknown. ¶ Prohibited and Restricted Goods Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (Russia, Ukraine, Korea, Taiwan, Hong Kong, Singapore, China, Thailand, Australia, New Zealand, USA, Canada, UK, Germany, etc). https://event.rakuten.co.jp/borderless/infoservice/en/#05 * Please contact EMS for information on other countries. ¶ Cancelation Policy We will not accept cancellation caused by customers. We will cancel your order if the payment had not been properly made until the due date. ¶ Return and Refund Policy Any return or refund will not be accepted once order confirmation e-mail is sent out. ¶ Consumption Tax We will not charge customers with Japan's consumption tax. However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion), therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount with the consumption tax excluded. ¶ Privacy Policy Regarding our customer's personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business. Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent. |