JAPAN TOOLS SHOP DAITO at Rakuten Global Market has been closed.
We can keep proceeding the order and inquiry which has been going on.
For the new order please go to Rakuten Ichiba in Japanese using TENSO.com.
Q. Can you ship all item of your shop to overseas?
Q. How much is shipping fee?
Q. How to pay?
Q. How to ship?
Q. Can I dictate arriving date and time?
Q. Can I change my order?
Q. I want to know the price with currency of my country.
Q. Why my order was canceled?
Q. Can I return the goods that I ordered?
Q. Can you estimate for the volume purchase?
Q. The money has been debited twice from my credit card.
Q. Extra information
- Q. Can you ship all item of your shop to overseas?
- A. We can keep proceeding the existing order.
For new order please check the information about TENSO.COM
There are the other limitation which we cannot cover to accept the international shipping.
Explosives and hazardous materials.
-GunpowersPlease check the components which written on the pages of items.
Ex.) Certain lighter fuels, paints and bleaches
Oxygen generators for personal use
Electric power tools
Over the weight and size
-Depends on the country. Check at the EMS information page.
You can check the detail with following URL.
Products which manufactures do not allow to export.
-Hakko soldering iron
- Q. How much is shipping fee?
- A. For direct shipping it is based on the cost which JP Post EMS announced.
If you know the total weight,
you can make sure the approximate price with following URL.
Only the total of ordered item is indicated on a order screen.
After the confirmation, we will send e-mail to you to inform the total amount of items and shipping cost.
"※Please reply※ Dear Mr. or Ms.[Your name] [Thank you for your order!]"
- Q. How to pay?
- A. You can pay by credit card or Paypal.
-Credit card: Please key in information about your credit card.
-PayPal: We will send e-mail to you after your order to describe the method.
We do not send the charging link, but we will provide the direction about payment through paypal.
- Q. How to ship?
- A. We'll ship by Japan Post EMS service for existing order. For new order using TENSO.com we will use domestic shipping method.
※We can't ship other shipping method at this stage - such us DHL, SAL, FedEX and so on.
- Q．Can I dictate arriving date and time?
- A．We are sorry, you can't dictate arriving date and time.
- Q. Can I change my order?
- A.We cannot accept to change the payment method due to Rakuten's system.
Furthermore, we cannot accept to change the contents of order, shipping information, and another information about your order.
It is to avoid the system error and some troubles.
In case you would like to change something about your order, you need to cancel once and order again.
Please double check carefully before making the order.
- Q. I want to know the price with currency of my country.
- A.It depends on the time of the credit card transaction.
We are sorry we cannot find the exchange rate between currencies.
- Q. Why my order was canceled?
- A. There are some reasons for canceling.
1. Items which you ordered is unable to be shipped from Japan by EMS.
*For some countries, EMS is limited to certain areas.
Please check if your country is objective or not with following URL.
*Some articles cannot be shipped to overseas.
Please check the detail about prohibited items to ship.
→ Q. Can you ship all item of your shop to overseas?
In case ordered item is out of stock or discontinued.
*We will e-mail to you about delivery date or suggestion of alternate item as the situation demands.
3. In relation to the payment
In case -we cannot get your credit card's admission from credit card company.
-we do not hear from you within 1 week of our notice about payment.
4. The data of product weight has not been prepared.
- Q．Can I return the goods that I ordered?
- A．We can provide consultation about just in case early failure.
* This company doesn't accept customer requests for returns or exchanges.
If you felt your goods is provide consultation when you open your goods,
please ask to us from the below address.
- Q. Can you estimate for the volume purchase?
- A. We are sorry, we cannot accept the volume discount.
Please purchase at a normal price.
- Q．The money has been debited twice from my credit card.
- A．Before shipping, the status relating with payment is just "Authorization" from the credit card company.
In connection with some changing of the order amount like calculation of shipping fee, the amount of authorization is updated.
We will charge the correct amount after shipping.
**In case your card is debit card, the amount is debit first.
After calculation of shipping fee, the first payment will be refund
Please confirm with the credit card company about the date of refunding.
For new order using TENSO.com we will charge domestic shipping.(760 JPY for the order of less than 8,000 JPY)
- About Tenso.com
- For international shipping please use the forwarding service
After we close this shop, we can accept the shopping in Rakuten Ichiba in Japanese using TENSO.som.
Please read the Usage Guide on the page of TENSO.som. carefully.
- !Caution about order!
- Please fill in your accurate information about address and telephone number on the entry field.
If you full in wrong information it might be difficult to send, or even if we can send it might be late because sending will be after we make sure of correct information.
*Please fill exactly each entry; Country、Street Address 、City、State/Province/Region、Zip/Postal Code
- !Caution about inquiry!
- Our holiday is Saturday, Sunday and national holiday.
Therefore, if you contact to us on the holiday,
we'll reply after next business day.
Sometimes it could take a few days, but we appreciate your understanding.