ショッピングインフォメーション
支払方法について
[Payment Methods]
?We accept a credit card.
クレジットカード
[Consumption tax]
Same as reference page
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[Advance order]
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We accept advance order.
We will notify approximate shipping date when we receive order.
The settling day of the credit card is the day when your order will be despatched. We cannot accept cancellation and return(Defective items are excluded) after your advance order. Please order separately when you hope for a separate delivery of the items of advance order and a usual items. Please place an advance order and other usual orders separately. Because we cannot divide one order into two or more by Rakuten system. We might cancel advance order because of the production stoppage or defective item and so on.
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[Regarding the Change of customer information]
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When changing delivery address, name and so on, please inform us immediately. We cannot accept the request after shipment.
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[Request to us]
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If you have any request, please put it into remarks column at the ordering.
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[Customs duty and other taxes]
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Customs duty and other taxes might be levied when ordered items reaches to your country. If applicable, please pay those costs directly to the delivery agent. Policies on these taxes vary in each country. Please contact the customs office at your county for more details.

会社情報
TIARA Japan CO., LTD
・Address: 3-3-15 Kiminomori-minami, Ohamishirasato, Chiba 299-3241 JAPAN
・Phone Number: +81-3-6738-8182 for English Service
・Shop Manager: Keiko Kawase
・e-mail: support@tiarapets.com
配送について
[Delivery methods]
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We deliver via EMS.
You will receive confirmation e-mail from us once the order is shipped out. Please note that Rakuten’s automatic delivery email is not correct. Because Rakuten system does not deduct consumption tax.
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?* The shipping fee are decided depending on the weight and the size of the package.
?* Please contact us as soon as possible, if you have any inquiry or request.
* We inform you a tracking number just after shipment.
?* We are not able to assure you the delivery date and time.

【Shipping to oveasea】
I【Shipping to oveasea】
International delivery can be arranged upon request. Please send us email to support@tiarapets.com for English services.


返品について
[Regarding Return and Cancellation]
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We do not accept refund, exchange and cancellation in any case for international shipping services. We do not accept cancellation and change of advance order. We also do not accept change and cancellation, when we hold the shipment as customer’s request.
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Please check item’s size, colors, design and so on before ordering and we are truly happy to help you any questions you might have.
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Damage of product may sometimes happen by delivery accident.
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?If you find it, please refer to the procedure as follows:
?(1) Please keep the delivery bag or delivery box and other packaging materials well. Please never throw them away.
?(2) Please contact us about damage of product and send us the picture of them (product and packaging materials).
?(3) Please contact Post Office and submit the Damage Report to them.
?We submit the Damage Report to Japanese Post office at the same time.

Shipping type:
Express Mail Service(EMS)
Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 500g 1,400 yen 2,000 yen 2,200 yen 2,400 yen
Up to 600g 1,540 yen 2,180 yen 2,400 yen 2,740 yen
Up to 700g 1,680 yen 2,360 yen 2,600 yen 3,080 yen
Up to 800g 1,820 yen 2,540 yen 2,800 yen 3,420 yen
Up to 900g 1,960 yen 2,720 yen 3,000 yen 3,760 yen
Up to 1.0kg 2,100 yen 2,900 yen 3,200 yen 4,100 yen
Up to 1.25kg 2,400 yen 3,300 yen 3,650 yen 4,900 yen
Up to 1.5kg 2,700 yen 3,700 yen 4,100 yen 5,700 yen
Up to 1.75kg 3,000 yen 4,100 yen 4,550 yen 6,500 yen
Up to 2.0kg 3,300 yen 4,500 yen 5,000 yen 7,300 yen
Up to 2.5kg 3,800 yen 5,200 yen 5,800 yen 8,800 yen
Up to 3.0kg 4,300 yen 5,900 yen 6,600 yen 10,300 yen
Up to 3.5kg 4,800 yen 6,600 yen 7,400 yen 11,800 yen
Up to 4.0kg 5,300 yen 7,300 yen 8,200 yen 13,300 yen
Up to 4.5kg 5,800 yen 8,000 yen 9,000 yen 14,800 yen
Up to 5.0kg 6,300 yen 8,700 yen 9,800 yen 16,300 yen
Up to 5.5kg 6,800 yen 9,400 yen 10,600 yen 17,800 yen
Up to 6.0kg 7,300 yen 10,100 yen 11,400 yen 19,300 yen
Up to 7.0kg 8,100 yen 11,200 yen 12,700 yen 21,400 yen
Up to 8.0kg 8,900 yen 12,300 yen 14,000 yen 23,500 yen
Up to 9.0kg 9,700 yen 13,400 yen 15,300 yen 25,600 yen
Up to 10.0kg 10,500 yen 14,500 yen 16,600 yen 27,700 yen
Up to 11.0kg 11,300 yen 15,600 yen 17,900 yen 29,800 yen
Up to 12.0kg 12,100 yen 16,700 yen 19,200 yen 31,900 yen
Up to 13.0kg 12,900 yen 17,800 yen 20,500 yen 34,000 yen
Up to 14.0kg 13,700 yen 18,900 yen 21,800 yen 36,100 yen
Up to 15.0kg 14,500 yen 20,000 yen 23,100 yen 38,200 yen
Up to 16.0kg 15,300 yen 21,100 yen 24,400 yen 40,300 yen
Up to 17.0kg 16,100 yen 22,200 yen 25,700 yen 42,400 yen
Up to 18.0kg 16,900 yen 23,300 yen 27,000 yen 44,500 yen
Up to 19.0kg 17,700 yen 24,400 yen 28,300 yen 46,600 yen
Up to 20.0kg 18,500 yen 25,500 yen 29,600 yen 48,700 yen
Up to 21.0kg 19,300 yen 26,600 yen 30,900 yen 50,800 yen
Up to 22.0kg 20,100 yen 27,700 yen 32,200 yen 52,900 yen
Up to 23.0kg 20,900 yen 28,800 yen 33,500 yen 55,000 yen
Up to 24.0kg 21,700 yen 29,900 yen 34,800 yen 57,100 yen
Up to 25.0kg 22,500 yen 31,000 yen 36,100 yen 59,200 yen
Up to 26.0kg 23,300 yen 32,100 yen 37,400 yen 61,300 yen
Up to 27.0kg 24,100 yen 33,200 yen 38,700 yen 63,400 yen
Up to 28.0kg 24,900 yen 34,300 yen 40,000 yen 65,500 yen
Up to 29.0kg 25,700 yen 35,400 yen 41,300 yen 67,600 yen
Up to 30.0kg 26,500 yen 36,500 yen 42,600 yen 69,700 yen