This is to inform you that our company have been consolidated.
Our company "Mainline Inc." and "Tenderly Inc." will merger with "I-ne Inc." on July 7th.
Accordingly, the address of the invoice and consignor will be changed to "I-ne Inc.".
Please acknowledge it humbly.
We greatly appreciate your loyal patronage.
Thank you for your cooperation and support as always.
We accept the payment method below.
※we will charge the price of commodity described on our page.
JCB, VISA, MasterCard, AMEX, Diners.
Delivery company: Sagawa transport system
If you would like to early arrival, we recommend cash delivery service without specified date.
When shipping company given the payment method has delivered the goods, you pay the price in cash in the commodity exchange.
We will be announced you about payment amount in the confirmation e-mail sending from the store.
Total payment is below.
Total commodity price + delivery fee + delivery fee of cash
About the shipping adress in English ONLY when you place an order.
After the shipment preparation is completed, We will send you the tracking number of your order by e-mail.
About delivery dates
It will take 3 or 7days to deliver the goods, it depends on customs circumstances.
Therefore we can not determine exact delivery date.
Please see estimated shipping fee below.
|The first zone||Second Zone||Third zone|
|Weight||Asia||Oceania, North America, Central America, Middle East||Europe||South America, Africa|
|Up to 500g||¥1,400||¥2,000||¥2,200||¥2,400|
|Up to 600g||¥1,540||¥2,180||¥2,400||¥2,740|
|Up to 700g||¥1,680||¥2,360||¥2,600||¥3,080|
|Up to 800g||¥1,820||¥2,540||¥2,800||¥3,420|
|Up to 900g||¥1,960||¥2,720||¥3,000||¥3,760|
|Up to 1.0kg||¥2,100||¥2,900||¥3,200||¥4,100|
|Up to 1.25kg||¥2,400||¥3,300||¥3,650||¥4,900|
|Up to 1.5kg||¥2,700||¥3,600||¥4,100||¥5,700|
|Up to 1.75kg||¥3,000||¥3,600||¥5,000||¥6,500|
|Up to 2.0kg||¥3,300||¥4,500||¥5,000||¥7,300|
|Up to 2.5kg||¥3,800||¥5,200||¥5,800||¥8,800|
|Up to 3.0kg||¥4,300||¥5,900||¥6,600||¥10,300|
|Up to 3.5kg||¥4,800||¥6,600||¥7,400||¥11,800|
|Up to 4.0kg||¥5,300||¥7,300||¥8,200||¥13,300|
|Up to 4.5kg||¥5,800||¥8,000||¥8,600||¥14,500|
|Up to 5.0kg||¥6,000||¥8,200||¥9,000||¥14,800|
|Up to 5.5kg||¥6,800||¥9,400||¥10,600||¥17,800|
|Up to 6.0kg||¥7,300||¥10,100||¥11,400||¥19,300|
|Up to 7.0kg||¥8,100||¥11,200||¥12,700||¥21,400|
|Up to 8.0kg||¥8,900||¥12,300||¥14,000||¥23,500|
|Up to 9.0kg||¥9,700||¥13,400||¥15,300||¥25,600|
About delivery fee, we will charge it caluculating in our shop.
We will send a message containing information about charge to you.
For new customers utilizing SF Express, a copy of “National Identification Card” is needed when processing your item through customs in China only for your first purchase.
Please provide the copy to SF Express via Wechat (SF Express Self-service) or email at firstname.lastname@example.org after order is confirmed.
Please note that customs and duty will be paid by customer.
We can not accept to cancel and refund in any case once we shipped.
Need a copy of “National Identification Card”to receive the purchase at first time.
For shipping to China, you must place an order with the POST-CODE.
(If you order without the post-code, you might be not able to get the products or need more days to recieve.)
Your order will be shipped to you via SF Express service.
-Maximum weight per item SF Express can ship: 70kg -Estimated shipping days: 6 to 10 business days.
*Please keep in mind that delivery time may vary due to weather condition, custom and unexpected occurrence.
Please note that customs and duty will be paid by customer and gift option is not available at this time when using SF Express.
For orders from China made using SF Express, please be aware of the following:
・ In accordance with Chinese import regulations, personal shipments with multiple quantity and items per order into China cannot be valued more than 1,000 RMB (approximately 18,000JPY) per order. To ensure that you can receive your products in the fastest possible time, please make sure that each order is valued less than 1,000 RMB.
・ During an event, if you purchase only 1 piece, the total value of that order cannot exceed 5,000 RMB (approximately 90,000 JPY)
・ The quantity for each order cannot exceed 10 pieces
・ Once the shipment arrives into a China warehouse, SF Express will contact you with regards to the import duties and taxes
For orders from HongKong made using SF Express, please be aware of the following:
・Regards to the import duties and taxes, you need to pay when you recieve the items if the tariff needs to be paid.
|Weight(kg)||South 、South East China＆ Hong Kong||Mainland China|
|Shipping cost per kg|
Even if you can not pick up your luggage because of long-term abscence,
and about the luggage sent back past its storage period at the delivery company,
we will charge for shipping. Please note that.
(in case of sent back the luggage from long-term abscence by the customer convienience,
all cost will be borne by the customer.)
[ Sagawa transport system ]
Purchase price of less than ¥2500 ... ¥648
Purchase price 2500 yen or more...free shipping
Regard to the goods you bought,there is the case that tariffs and other of the import duties, and customs fees imposed at customs clearance in receive countries.
You are responsible for customs charges, taxes or fees. Please pay directly to the delivery company.
Moreover, it depends on each country about policies of tax and customs charges.
If there is import regulations by shipping countries, we do not assume any responsibility.
Import regulations goods, contraband is different provisions in each country.
main countries(United states of America,Canada,England,Germany,Taiwan, Korea,China,Singapore,Thailand,Australia,Newzealand)
Please check here. http://event.rakuten.co.jp/borderless/help/jp/
Before the preparation of the shipment----we can accept an order cancellation.
After the preparation of the shipment, once the order has shipped----we can not accept an order cancellation.
we can not accept an order cancellation.
In these cases, we can not refund.
We can not accept customer requests for returns or exchanges.
Please note damages caused by delivery is not covered by the warranty.
After shipping, please ask the delivery company about the states of your order with the tracking No.
If you have any questions, please contact us in Japanese or English.