|・Address: 1-19-30 Kasuga-cho, Nerima-ku, Tokyo 179-0074
・Phone Number: +81-(3)-3825-6676 (Only Japanese available)
English customer support is only hold over mails.
If we get calls in English, we can't provide enough support.
Please send us mails if you want to contact to us in English.
・Shop Manager: Tsunetaka Nakamuta
・Shop Security Manager: Tsunetaka Nakamuta
・Contact Information: email@example.com
We accept Visa, MasterCard, JCB, AMEX and Diners.
We also accept payment by PayPal. Please note that if payment through
PayPal cannot be confirmed within 7 days from the order confirmation e-mail date,
order will be cancelled automatically.
|Customs Clearances and Duties
|Import duties and taxes may be applied upon customs clearance into your
Please pay such costs directly to the delivery agents or the customs office
For details, please contact the customs office of your country.
|■ About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders
to be delivered to an address within Japan and not applicable for delivery
outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
Please check here (EMS site) for approximate shipping time.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
* All price are listed in Japanese Yen
The following chart contains EMS prices based on weight and destination to certain countries
||Oceania, North America, Central America and the Middle East
||South America and Africa
|Up to 300g
|Up to 500g
|Up to 600g
|Up to 700g
|Up to 800g
|Up to 900g
|Up to 1.0kg
|Up to 1.25kg
|Up to 1.5kg
|Up to 1.75kg
|Up to 2.0kg
|Up to 2.5kg
|Up to 3.0kg
|Up to 3.5kg
|Up to 4.0kg
|Up to 4.5kg
|Up to 5.0kg
* The delivery cost has been determined by the weight of the ordered product and included in the total bill. Please note that in rare occasions slight discrepancies in calculation of the delivery cost might occur. Thank you for your kind understanding!
* Please check the link provided below for more.
|Prohibited and Restricted Goods
|■Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
* Please contact EMS for information on other countries
We will not accept cancellation caused by customers.
We will cancel your order if the payment had
not been properly made until the due date.
|Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail
is sent out.
Please note that the consumption tax amount shown is charged as a handling fee for international shipping.
Regarding our customers’ personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business.
|Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior