When credit card is not available
Credit cards issued outside of Japan may not be accepted.In that case, please contact the customer support center of Rakuten Ichiba.
The inquiry method is as follows.
* Please prepare your order number and Rakuten ID email address before making inquiries.
1) Please access the Rakuten Global Market top page.
https://global.rakuten.com/en/
* English is selected in the following examples.
2) There is an item called "Help" on the right side of the top of the page.Click here "Help Central (FAQ)".
3) Click "Contact Customer Support" at the bottom left of the help page.
4) Click “Start Chat” at the center of the page to start chatting with the Rakuten Market representative.
5) Follow the instructions of the support personnel.
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