Thank you very much for your coming to our shop. We accept orders from overseas.
・Address: 11.CONCEPT SPERARE BLD
Hokkaido Japan 064-0810
・Phone Number: +81-11-212-1309
・Shop Manager: Mamoru Nemoto
・Shop Security Manager: Mamoru Nemoto
・International Sales Representative: Emiko fujikawa
・Contact Information: firstname.lastname@example.org
* Our office hours are from 10 am to 6 pm, Monday through Friday.（Japan Time）
Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.
We accept a credit card and PayPal and Bank Transfer.
We will not charge customers with Japan’s consumption tax.
After placing an order, an automatic reply will be sent to you.
Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop.
Please check the total amount then.
Your ordered items will be shipped out only after your payment is confirmed.
We accept payment by PayPal.
If you do not have a PayPal account, please kindly open an account before you make an order.
PayPal website https://www.paypal.com/
You will receive a notification e-mail of the total amount to pay by PayPal.
After you pay by PayPal and we confirm transfer from you, we will ship your parcel as soon as possible.
Please note that if payment through
PayPal cannot be confirmed within 5 days from the order confirmation e-mail date,
order will be cancelled automatically.
All payments shall be made in Japanese Yen.
We accept Visa, MasterCard, JCB, AMEX and Diners.
After order is confirmed, the total amount due will be sent to your E-mail address. Please transfer the total amount to the bank account below.
Please note that if payment by bank transfer cannot be confirmed within 5 days from the order confirmation e-mail date, your order will be automatically cancelled.
Customers must pay all additional charges for customs clearance.
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
For overseas delivery, we use EMS.
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
The following chart contains EMS prices based on weight and destination to certain countries
|Zone||First Zone||Second Zone||Third Zone|
|Weight||Asia||Oceania, North America, Central America and the Middle East||Europe||South America and Africa|
|Up to 300g||900||1200||1500||1700|
|Up to 500g||1,100||1,500||1,800||2,100|
|Up to 600g||1,240||1,680||2,000||2,440|
|Up to 700g||1,380||1,860||2,200||2,780|
|Up to 800g||1,520||2,040||2,400||3,120|
|Up to 900g||1,660||2,220||2,600||3,460|
|Up to 1.0kg||1,800||2,400||2,800||3,800|
|Up to 1.25kg||2,100||2,800||3,250||4,600|
|Up to 1.5kg||2,400||3,200||3,700||5,400|
|Up to 1.75kg||2,700||3,600||4,150||6,200|
|Up to 2.0kg||3,000||4,000||4,600||7,000|
|Up to 2.5kg||3,500||4,700||5,400||8,500|
|Up to 3.0kg||4,000||5,400||6,200||10,000|
|Up to 3.5kg||4,500||6,100||7,000||11,500|
|Up to 4.0kg||5,000||6,800||7,800||13,000|
|Up to 4.5kg||5,500||7,500||8,600||14,500|
|Up to 5.0kg||6,000||8,200||9,400||16,000|
* Please check the link provided below for more.
The delivery time is estimated to be approximately 3 to 7 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
* Please contact EMS for information on other countries
We will not accept cancellation caused by customers.
We will cancel your order if the payment had not been properly made until the due date.
Any return or refund will not be accepted once order confirmation e-mail is sent out.
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
・地址: 11.CONCEPT SPERARE BLD
Hokkaido Japan 064-0810
・查询中心（日文或英文） : email@example.com
国际快递（EMS）追踪网址 - https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html