- Prohibited merchandise for international shipping parcels Frozen goods/Refrigerated goods
- Cancellation When you want to cancel your order, please notify us to cancel it. * After dispatching your goods, we cannot accept "Cancellation" under normal conditions.
- Additional products When you want to add goods, please place a new order for the addtional items, and remark the combining order number in your new order. *After dispatching the former order, we cannot arrange any "Combine orders" under normal conditions.
- Correction of the shipping address When you want to correct your shipping address, please notify us as soon as possible you can. *After dispatching your goods, we cannot arrange "Collection" dor the dispatch note.
For international shipping in our shop
- You should receive an email titled “[Rakuten Ichiba]Order Confirmation(Automatic Reply) “ from from Rakuten Global market after placing your order. However, Do Not reply us by this email, because it is only for sending.
- After getting your order, we are going to confirm delivery fee. If actual postage is less than or equal to estimated delivery fee in Rakuten Global market, we will process to charge you the total bill immediately. *International shipping fee (EMS) is depended on total weight of your goods with a cardboard.
- While actual postage exceeds the estimated amount in Rakuten Global, we will resend you with titling “Please check the shipping charges”. ? Please check the content of this email and reply us either you would like to pay your bill or cancel via the email. Then we will process or cancel your order from your reply.
To request payment via Rakuten settlement system
＠ Credit card: we are going to take an authorization from your credit card when you choose to pay your bill by credit card in your order.
＠ PayPal/ UnionPay/AliPay: Sorry, our shop have not applyed PayPal or Unionpay or AliPay to the payment method yet. Therefore, please choose credit card in your order.
- Dispatching your parcel While we ensured your payment, we are going to dispatch your goods within 3-4 days under normal conditions. After dispatching your parcel, we also inform you the tracking number via email. *The parcel might be delayed to dispatch when in shortage. **We could not fill undervalue into a dispatch note due to EMS insurance. Please understand this.
*We will email you “ For your credit card“ as your credit card is invalid. Please place a new order and notify us to cancel the current order.
**The settlement in Rakuten Global does not allow changing any details of credit card in a placed order. Please place a new order for a new credit card.
*You cannot choose these payment methods.