Shop Information
¡¦Address:578 SAKAI KAINAN-CITY WAKAYAMA 642-0024 JAPAN
¡¦Phone Number: +81-73-494-3683
¡¦Shop Manager:CHIE AWAJI
¡¦Shop Security Manager:CHIE AWAJI
¡¦Contact Information:info@queen-ann.com
Payment Method
¢£Credit Card
¡¡We accept Visa, MasterCard, JCB, AMEX and Diners.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
Shipping /Delivery
¢£¡¡About delivery & shipping fees
¡¡1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
¡¡2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
¡¡3)Your ordered items will be shipped out only after your payment is received.
¢£Delivery Time
¡¡The delivery time is estimated to be approximately 3 business days after shipment.
¡¡Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
¢£Shipping Fees
* All price are listed in Japanese Yen
¡¦EMS
¡¡The following chart contains EMS prices based on weight and destination to certain countries
| Zone |
First Zone |
Second Zone |
Third Zone |
| Weight |
Asia |
Oceania, North
America, Central
America
and the Middle East |
Europe |
South America
and Africa |
| Up to 500g |
1,400 |
2,000 |
2,200 |
2,400 |
| Up to 600g |
1,540 |
2,180 |
2,400 |
2,740 |
| Up to 700g |
1,680 |
2,360 |
2,600 |
3,080 |
| Up to 800g |
1,820 |
2,540 |
2,800 |
3,420 |
| Up to 900g |
1,960 |
2,720 |
3,000 |
3,760 |
| Up to 1.0kg |
2,100 |
2,900 |
3,200 |
4,100 |
| Up to 1.25kg |
2,400 |
3,300 |
3,650 |
4,900 |
| Up to 1.5kg |
2,700 |
3,700 |
4,100 |
5,700 |
| Up to 1.75kg |
3,000 |
4,100 |
4,550 |
6,500 |
| Up to 2.0kg |
3,300 |
4,500 |
5,000 |
7,300 |
| Up to 2.5kg |
3,800 |
5,200 |
5,800 |
8,800 |
| Up to 3.0kg |
4,300 |
5,900 |
6,600 |
10,300 |
| Up to 3.5kg |
4,800 |
6,600 |
7,400 |
11,800 |
| Up to 4.0kg |
5,300 |
7,300 |
8,200 |
13,300 |
| Up to 4.5kg |
5,800 |
8,000 |
9,000 |
14,800 |
| Up to 5.0kg |
6,300 |
8,700 |
9,800 |
16,300 |
Prohibited and Restricted Goods
¢£Items by Country
¡¡Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
Cancelation Policy
Please understand that we will not accept
cancellation in any case for international orders
Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax
Please note that the consumption tax amount shown is charged
as a handling fee for international shipping.
Privacy Policy
Regarding our customers¡Ç personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.