To the customer in foreign countries
Thank you very much for your coming to our shop.
We accept orders from overseas.

Once we receive your order, we will e-mail you about total amount billed including shipping fee. And we will ship your order to your destination address as soon as possible.
Please write down your name and address in ENGLISH when ordering for our shipping purpose.

We will advise a tracking number of international shipping for your information upon shipment.
Here are the general notes for our international shipping.
Shop Information
・Address:
　977 Yanagawashinden, Sanjo, Niigata, 955-0002, Japan
・Phone Number: +81-256-39-0084
・Shop Manager:Yuta Nakagawa
・Shop Security Manager:Yuta Nakagawa
・e-mail:info@nakagawa-syouten.co.jp
Payment Method
■Credit Card

　We accept Visa, MasterCard, JCB, AMEX and Diners.

[Remarks]
・ The Company and its subsidiaries use a system called SSL in card     settlement of the Rakuten market.
    Please be assured card number will be sent in an encrypted format.
・ This card settlement system, credit card receipt is not issued.
・ Please check your usage details which will be sent from the card     company.

※ Depending on the available state of the visitor, I might get changed to other means     of settlement.
※ case to ask for identification of customers (telephone confirmation, etc.) at the time     of the order, there is it.
※ You can not use the credit card of a visitor and the different name.
■Pay Pal

Here is an explanation for payment by PayPal.
1. Please choose PayPal at the ordering.
2. You will receive a notification e-mail of the total amount to pay by PayPal soon.
3. After you pay by PayPal and we confirm transfer from you, we will ship your parcel    as soon as possible.
4. Your order is canceled automatically if we can not confirm your transfer within 5 days after the notification of the total amount.
■Bank Transfer

After order is confirmed, the total amount due will be sent to your E-mail address. Please transfer the total amount to the bank account below.

Please note that if payment by bank transfer cannot be confirmed within 5 days from the e-mail date, your order will be automatically cancelled.


Bank name: Daishi Bank

Branch name: Sanjo Kita

Swift code: 0140

Branch Address: 1-31-4 Katsubogawa, Sanjo-city, Niigata-ken 955-0055

Account type: savings

Account number: 1417860

Account name: カ）プラスワイズ


* All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.

Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.
Shipping/Delivery
■About delivery & shipping fees

1) After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2) Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3) Your ordered items will be shipped out only after your payment is received.
■Delivery Method

Once we receive your order, we will e-mail you about total amount billed including shipping fee.
And we will ship your order to your destination address as soon as possible.

EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

DHL Tracking - http://www.dhl.co.jp/en.html

FedEx Tracking - http://www.fedex.com/jp_english/
■Shipping Fees

* All price are listed in Japanese Yen

・EMS

The following chart contains EMS prices based on weight and destination to certain countries

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
Prohibited and Restricted Goods
■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

http://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or Fedex for information on other countries
Cancelation Policy

We will not accept cancellation caused by customers.

We will cancel your order if the payment had
not been properly made until the due date.
Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax and Handling Charge

We won't require a consumption tax in case of a delivery to foreign countries, but We have 8 % as a handling charge corresponding to foreign countries. Please accept it.
Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.