osharewalker top page > overseas user's guide
Thank you using osharewalker.
Please check the following items regarding international shipping.
Import duties and taxes may be applied upon customs clearance into your country.
In such cases, the recipient of the item will be responsible for those fees. Please pay these costs directly to the delivery agents or the customs office upon delivery.
Additionally, taxes and duties differ by country.
Please contact the customs office in your country for details.
Returns and exchanges cannot be accepted once an item has been shipped.
Shipping is calculated based on weight. Please check the following website to verify shipping fee:
http://event.rakuten.co.jp/borderless/help/jp/shipping/.
After the order has been placed, we will send you a separate e-mail with information regarding the order and shipping fees.
Shipping is calculated based on weight after the order has been confirmed.
Once shipping costs have been confirmed and the final bill decided, we will contact you via e-mail.
In as many cases as possible, the product will be packaged and shipped in an EMS logo-marked envelope made of water-resistant, durable cardboard.
However, in the case that the product will not fit in the envelope, or the product is fragile, we will take care to ship it in a box.
At our company, there are times when we need to confirm whether or not your credit card can be used. In those cases, it is possible that the card will be charged both at the time of order and again once the shipping costs have been determined. However, the final billing will be balanced based on the amount of the shipping costs and you will not be overcharged.
Adress: | 594-0083 2-1-15 Ikegami-cho Izumi-shi Osaka Japan |
Shop Security Manager: | Tsunekazu Kinoshita |
E-mail: | info@osharewalker.jp |
We accept payments by credit card in the following installments: one time, three times, monthly, or bonus
(Monthly installments are not available for holders of American Express, and three-time installments are not available for Diners Club cards.)
Troubleshooting Credit Card Issues
If your credit card payment cannot be processed, you'll receive an e-mail saying the charge didn't go through.
If we do not receive a reply and/or there is no change to the order within one week of sending the e-mail, the order will be cancelled.
* Due to the recent increase of illicit third-party credit card use, it may be necessary to perform customer identification over the phone. Thank you for your understanding.
If any changes to the delivery address, name and so on should be necessary, please inform us as soon as possible. We cannot make changes once the order has been shipped.
Customs duty and other taxes may be levied when a shipment reaches your country.If applicable, please pay those costs directly to the delivery agent.Policies on these taxes vary in each country. Please contact the customs office in your county for more details.
Depending on the country, some taxes may be due at the time of arrival.Please contact the customs office in your county for more details.
For international shipments, items may not be returned or exchanged except in the case of defective or incorrect items.
We sincerely apologize.
Returns and exchanges cannot be accepted. Thank you for your understanding.
E-mail:info@osharewalker.jp
Office Hours:24 hours a day, 365 days a year.
We will reply as soon as confirmation has been made.Any mail after 4:00pm, Japan Standard Time (JST) will be handled the following day.