osharewalker top page > overseas user's guide

Welcome to osharewalker Online Shopping!
-How to order from outside Japan -

Thank you using osharewalker.
Please check the following items regarding international shipping.

  • Import duties and taxes may be applied upon customs clearance into your country.
    In such cases, the recipient of the item will be responsible for those fees. Please pay these costs directly to the delivery agents or the customs office upon delivery.
    Additionally, taxes and duties differ by country.
    Please contact the customs office in your country for details.

  • Returns and exchanges cannot be accepted once an item has been shipped.

  • Shipping is calculated based on weight. Please check the following website to verify shipping fee:
    http://event.rakuten.co.jp/borderless/help/jp/shipping/.
    After the order has been placed, we will send you a separate e-mail with information regarding the order and shipping fees.

    more info...

★Consumption Tax
【For overseas shipment】
Please note that the consumption tax amount shown is charged as a handling fee for international shipping.

★About the change of settlement method
The payment method will be changed to 【Rakuten Pay】 from the order after June 1, 2019.
Since the transfer destination account will be changed, please pay after confirmation well.
Specifically, please confirm [Payment Methods].

- menu -

F.A.Q.

How much are the shipping costs?

Shipping is calculated based on weight after the order has been confirmed.

Once shipping costs have been confirmed and the final bill decided, we will contact you via e-mail.

Will the product be shipped in a box?

In as many cases as possible, the product will be packaged and shipped in an EMS logo-marked envelope made of water-resistant, durable cardboard.

However, in the case that the product will not fit in the envelope, or the product is fragile, we will take care to ship it in a box.

Will my credit card be charged twice?

At our company, there are times when we need to confirm whether or not your credit card can be used. In those cases, it is possible that the card will be charged both at the time of order and again once the shipping costs have been determined. However, the final billing will be balanced based on the amount of the shipping costs and you will not be overcharged.

Shop Information

mighty Ltd.

Adress: 594-0083
2-1-15 Ikegami-cho
Izumi-shi
Osaka Japan
Shop Security Manager: Tsunekazu Kinoshita
E-mail: info@osharewalker.jp

Payment Methods

【Payment via Credit Card (VISA/MASTER/JCB/AmEx/Diners)】

Grand Total Due:
Total of all items (including tax) + Postage
Installment Types:

We accept payments by credit card in the following installments: one time, three times, monthly, or bonus

(Monthly installments are not available for holders of American Express, and three-time installments are not available for Diners Club cards.)

Remarks:
  • As a general rule for security purposes, we do not send out credit card receipts. Please check the billing statement sent by your credit card company to verify the details of the transaction.
  • To protect your privacy and keep your information secure, our site uses SSL encryption. Your credit card number will be encrypted before it is sent to us.
  • Paying via "Bonus pay" is now available.
    Summer bonus pay is available on orders between December 16th and June 15th, and winter bonus pay is available on orders between July 16th and November 15th.
  • Troubleshooting Credit Card Issues

    If your credit card payment cannot be processed, you'll receive an e-mail saying the charge didn't go through.

    If we do not receive a reply and/or there is no change to the order within one week of sending the e-mail, the order will be cancelled.

    * Due to the recent increase of illicit third-party credit card use, it may be necessary to perform customer identification over the phone. Thank you for your understanding.

【Payment via Bank Transfer】

Grand Total Due:
Total of all items (including tax) + Postage + Bank Transfer Fee
Points of notice:

* For payments from overseas accounts, an additional remittance fee of 4,000 yen will be added.
For payments from domestic accounts, we do not charge any additional fees over those incurred from the bank.

* We apologize, but all bank transfer fees incurred are the responsibility of the customer.

Bank transfer account information:

Rakuten Bank (Rakuten Ginkō)
Rakuten ichiba-shiten
Normal account: 2595950 (futsū: 2595950)

rakuten (OSHAREWALKER)

Remarks:
  • The items will be shipped once payment has been confirmed.

Consumption tax

If any changes to the delivery address, name and so on should be necessary, please inform us as soon as possible. We cannot make changes once the order has been shipped.

Customs duty and other taxes

Customs duty and other taxes may be levied when a shipment reaches your country.If applicable, please pay those costs directly to the delivery agent.Policies on these taxes vary in each country. Please contact the customs office in your county for more details.

Shipping Methods

We deliver by EMS.

Depending on the country, some taxes may be due at the time of arrival.Please contact the customs office in your county for more details.

For international shipments, items may not be returned or exchanged except in the case of defective or incorrect items.

Shipping Fee Chart

http://global.rakuten.com/en/help/shipping/

★Consumption Tax
【For overseas shipment】
Please note that the consumption tax amount shown is charged as a handling fee for international shipping.

Return Policy in the case of damaged or incorrect goods

We sincerely apologize.

Return Policy in the case of customer's wishes and/or order cancel

Returns and exchanges cannot be accepted. Thank you for your understanding.

If you have any questions or there is any point which is unclear, please contact us at the following:

E-mail:info@osharewalker.jp
Office Hours:24 hours a day, 365 days a year.
We will reply as soon as confirmation has been made.Any mail after 4:00pm, Japan Standard Time (JST) will be handled the following day.