| Shop Information |
¡¦Address: Kawaminami Bldg. 6F 316-2, Tamatsushimacho, Shimogyo-ku, Kyoto-shi, Kyoto
¡¦Shop
Manager: Takato Nakai
¡¦Shop Security Manager: Takato Nakai
¡¦Contact
Information: shop@office-japan.jp
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| Payment Method (Credit card or Paypal service) |
User outside Japan, please purchase items either with your credit card or Alipay or through your Paypal account.
♦ Credit Card
We accept Visa, MasterCard,
JCB, AMEX and Diners.
♦ Paypal service
We accept Paypal.
|
| Customs Clearances and Duties |
Import duties and taxes may be applied upon
customs clearance into your country.
Please pay such costs
directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your
country.
|
| Shipping /Delivery |
♦ About delivery & shipping
fees
1)After order, an automatically reply in Japanese will
be sent to you. Please note that the shipping fees mentioned in this
e-mail are for orders to be delivered to an address within Japan and
not applicable for delivery outside of Japan.
2)Soon you
will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount
due.
3)Your ordered items will be shipped out only after your
payment is received.
|
♦ Delivery Time
The delivery time is
estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon
customs clearance and other various conditions of
transportation.
|
♦ Delivery Method
After shipment is made,
you will receive a tracking number by e-mail
EMS Tracking -
http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
DHL
Tracking - http://link.rakuten.co.jp/1/013/468/?url=publish/g0/en/eshipping/track.high.html
|
- DHL
* Please check the link provided
below.
http://www.dhl.co.jp/cgi/mitsumori/sending/estimate-e.html
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| Prohibited and Restricted Goods |
♦ Items by Country
Policies regarding
prohibited and restricted goods differ from each country of
destination. Please click on the following links for popular
destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong,
Korea, China, Singapore, Thailand, Australia, New
Zealand).
*
Please contact EMS or DHL for information on other
countries
|
| Cancelation Policy |
We will not accept cancellation caused by
customers.
We will cancel your order if the payment had
not been properly made until the due date.
|
| Return and Refund Policy |
Any return or refund will not be accepted
once order confirmation e-mail is sent out.
|
| Consumption Tax |
We will not charge customers with Japan's
consumption tax.
However, consumption tax is included in the
automatic reply e-mail
(the e-mail sent immediately after your
order completion),
therefore, we will be sending you a "Thank
You" e-mail mentioning the
total order amount with the
consumption tax excluded.
|
| Privacy Policy |
Regarding our customers' personal
information (address, name, e-mail address, etc.), we are taking the
utmost care. Your personal information may be used for, and be used
only for conducting our business.
|
Matters pertaining to personal information are
controlled within the confines of the law and unless required by
government to disclose such information, personal information shall
not be disclosed to third parties without prior written
consent.
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