*PLEASE READ*
Please read these terms and conditions/shopping guide thoroughly before making a purchase.
We cannot be responsible for any troubles occurred with the failure to confirm the following information in full.

Terms and Conditions/Shopping Guide

Store Information
Address Villa Rosa201, 3-31-17, Jingumae, Shibuya-ku, Tokyo, Japan
Phone Number +81-3-5785-1063
Store Manager Chika Otomo
Contact Information nuts@shop.email.ne.jp


Garranty/Warranty/Instruction booklet/Radio controlled function of all items
The instruction booklet of all items are written only in Japanese.

The garranty or warranty of all items are valid only in Japan.

The radio controlled function of all watches and clocks are workable only in Japan domestic area.


We cannot be responsible for any troubles occurred with the failure to confirm the information above.


Payment Method
We accept payment by PayPal, UnionPay, Credit Card.

Please note that if the payment through PayPal/UnionPay could not be confirmed within 7days from the date
which the email notification with the link to PayPal/UnionPay invoice is sent, the order will be cancelled automatically.


Customs Clearances and Duties
* IMPORTANT:Please be advised that we CANNOT undervalue the declared amount or list a specific value on the invoice upon customer's request.

* The customs form and/or the invoice will be filled out accurately to reflect the actual value of your purchase, marked as "Merchandise" and it is strictly enforced by law.

* We CANNOT mark the items as "Gift" or other categories than merchandise.

* Import duties and taxes may be applied upon customs clearance in your country, and customers are responsible for such costs.
For details, please contact the customs office of your country.


Policy against fraudulent transaction

Complying with the strict policy against the fraudulent use of PayPal and credit card transaction, orders over YEN50,000 may be held for 3days before shipment in order to confirm the secure authorization on payment once the payment is made. Your understanding and cooperation are appreciated.


Return/Cancellation Policy

ALL SALES ARE FINAL.
Any return or refund will not be accepted once order confirmation e-mail is sent out.

@We cannot accept any cancellations or returns of purchased items.
@Please check this before making a purchase.
@The garranty or warranty of all items are valid only in Japan.

Please feel free to contact us in advance for any questions about our merchandise before making a purchase.


Shipping /Delivery

About delivery & shipping fees

We can export our goods to Asian 10 countries as below,
= Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Malaysia, Indonesia, Philippines, Viet Nam =

Our overseas shipping fee is YEN3,000 per item.

After an order is placed, an automatic reply in Japanese will be sent to you from Rakuten system.
Please wait for us to contact you directly with international shipping fees as YEN3,000 to the country of destination.
(Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Malaysia, Indonesia, Philippines, Viet Nam)

After the stock of your ordered item is confirmed, we will either process your credit card with the shipping fee added to your billed amount, or send you a link to PayPal invoice where you can make a payment for the total billed amount.

Your ordered items will be shipped out only after your payment is confirmed.

All free shipping offers and gift wrapping offers are applicable only to the domestic orders that are shipped within Japan, unless otherwise stated.

Delivery Time

The delivery time is estimated to be a few days after shipment.
Please note that there may be delays of delivery depending on customs clearance and other various conditions of transportation, and the arrival date and time cannot be designated.

Delivery Method

All international orders are shipped by EMS.
Once your order is shipped out, an email notification with EMS tracking number will be sent to you.
EMS Tracking - https://www.post.japanpost.jp/int/ems/delivery/index_en.html

About combined shipping

We cannot combine shipping on separate orders.
Please be advised that the shipping fee is charged for each order.
Exception: We can still combine shipping for separate orders that are placed between 10:00AM to 9:59AM on the next day (Japan time).


Prohibited and Restricted Goods

Items by Country

Policies regarding prohibited and restricted goods differ in each country of destination.
Please click on the following links for popular destination countries (Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Malaysia, Indonesia, Philippines, Viet Nam).
https://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact your local postal service handling EMS for information on other countries.
Though we make our best effort to limit the listing of restricted goods such as lighters, knives and goods with battery, the Rakuten system still allows you to include them in your order. We may have to cancel those items from your order if found. Your understanding is appreciated.


Sales Tax

Please note that the consumption tax amount shown is charged as a handling fee for international shipping.


Privacy Policy

Regarding our customersf personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.