Payment by credit card
We will accepting following credit cards. We will accept only single payment.

We use secure sockets layer (SSL) software (which encrypts the information you input) when you give us your credit card information. Rest assured that your information is safe.
If you have a Rakuten Bank account, your fee will automatically be taken out for payment.
COD (Cash-on-delivery)
Please note that COD is unavailable for international shipping.
We appreciate your understanding.
Advance payment through bank transfer
We accept Bank transfers. After receiving the order confirmation e-mail, please transfer your payment to the bank account specified in the e-mail.

※All payments are made in Japanese Yen. Please check with your bank for applicable exchange rates.
※If payment by bank transfer is not confirmed within the date indicated in the e-mail, your order will be automatically cancelled

【Bank transfer】RAKUTEN BANK
Ordinary deposit account 1335203 RAKUTEN (NISHIZAWA CHANNEL)
※Rakuten, Inc. All Rights for this account reserved.
 The transferring fee from a Rakuten bank account is free of charge. Bank trasnfering fees from other banks must be paid by the customer. We will ship the product after confirmation that the payment has been made.
Shipping method
date of shipment
After you order, we'll send you an email about the shipping fee and fixed payment, then your product will be shipped in one to four business days.
We'll contact you, if your shippment is delayed.
When we informed the postage by an email, we start to ship it out on the same day. Therefore you cannot cancel basically.

We measure and wrap your product after you order, so we can't keep your order for a long time. We appreciate your understanding.
Shipping company
Ship your product by Japan Post Service Company EMS (international speed mail).
We apologize in advance for no other options for shipping.
Shipping fee
We'll charge you for a shipping fee for your parchase.
Please check the EMS rates sheet for your shipping fee.
Your shipping fee is calculated by your location and package weight.

※Cencellation is unavailable in case of unexpected high shipping fees,
therefore you have to confirm how much cost for postage.
Shipping time
The EMS cannot appoint date and arrival time.
An order arrives usually in three to four business days in Urban areas.
Once the order has been shipped, the shop will send you an email containing the order tracking number, please confirm it.
Private import
※Please be aware that it may be charged to you for customs duties for privatley imported items. We appreciate your understanding.
If you buy a product for someone as a gift, we set you as the sender , so you don't need to pay the custum duty.

※When you input your address ,please choose [国外(foreign territory)] from the input box of [県名(prefecture name)], And you must choose the name of your country by all means.
※We apologize in advance for unavailabe shipping for certain areas.
Rerurn policy
We cannot accept return product as the characteristic of product.
Returns are not accepted for undamaged products.
Please contact us for wrong, damaged, or defective products within 10 days after arrival. We'll exchange it for a new product.
operating hours
You can contact us by email for 24 hours.
※ Responding to inquiries and shipping products are only avalable during business hours.
We only accept phone call inquiry in Japanese.
※Holiday: Weekends and Holidays

Order procedure 1. You'll receive an automatic email from RAKUTEN after you made an order.
2. If you order by noon on weekdays, we will send you an order recipt confirmation email in the afternoon on that day, but if you order in the afternoon, it will be the next morning.
3. After your credit card payment is confirmed, we'll ship as soon as we confirm the payment through our account. For other payments, we will ship your product within 4 business days, after we confirm your payment.
4. Once the order has been shipped, we will send you an email containing the order tracking number. (Shipping confirmation email)
5. When our product has arrived, please check the contents of the package.
About contact us
Post code:943-0122
535, Shinbokoshinden,Joetsu,Nigata,Japan
Store operations officer:Kiyoko Nagano
Store security officer:Kiyoko Nagano
Copyright (C) 2011 nishizawa channel All Rights Reserved.