Please note that there are several items in our shop which are designated as a dangerous goods that cannot be sent as international mail, and we could not ship out them from Japan to abroad.
-Resto Cure Aqua Nail remover,
-item including gel cleaner or gel remover, etc.
Especially for customers in Hong Kong and China, please contact SHINYGEL distributor in Hong Kong by email to Enail.email@example.com or call Enail at 21470200(Hong Kong) to order our products.
Especially for customers in Taiwan, please order our products from the website below.
沙龍之星有限公司 Salon-Planet Co., Ltd：https://www.salon-planet.tw/
Especially for customers in Singapore, please contact SHINYGEL distributor in Singapore, Princess’s Cottage: The Nails Story (https://www.princessscottage.com/) to order our products.
Especially for customers in Korea, please contact SHINYGEL distributor in Korea, PIOPIA by email to firstname.lastname@example.org or call at +82-55-747-4737 to order our products.
- For International Shipping
We will discount 550JPY from the shipping fee if you purchase our products more than 5,000JPY in total (tax excluded).We offer "EMS (International Express Mail Service)" or "DHL" for delivery method.
We will send an e-mail with a tracking number of your package after the shipment.
Please fill in the correct address.
Please note that we will charge you a shipping cost in the case of the returns due to an address deficiency.
In addition, we will charge you an additional shipping cost for resending.
- Shop Information
- ADDRESS: 2-4-7,Baba,Nagaokakyo-city,Kyoto 617-0828, Japan
- PHONE NUMBER: +81-759567700
- SHOP MANAGER / SHOP SECURITY MANAGER : Tomomi Tsuda
- CONTACT : email@example.com
- Payment Method
- >> Please check Rakuten Help page.
- Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
- Shipping /Delivery
- About delivery & shipping fees
* Shipping fee has adopted "country / weight law", shipping fee will change depending on package / region to be delivered.
We will inform you of shipping fee from reply email, so please check your email.
- Order flow
- After placing an order, an automatic reply in Japanese will be sent to you. Please note that the shipping fee on that e-mail is only for domestic delivery, not for abroad.
- We will send you an e-mail with the correct shipping fees and total price. Please check the total amount due.
- Your ordered items will be shipped out only after your payment is confirmed.
- Delivery Time
The delivery date is estimated to be about 2〜7 days after we ship out your package.
Please be informed that the delivery may be delayed by traffic conditions.
- Delivery Method
You will receive an e-mail with a tracking number of your package.
DHL Tracking - https://link.rakuten.co.jp/1/013/468/
[ EMS Price Chart ] (not applicable in DHL)
Weight Asia Oceania,
Central America and
the Middle East
Europe South America
Up to 500g 1,400 2,000 2,200 2,400 Up to 600g 1,540 2,400 2,000 2,740 Up to 700g 1,680 2,600 2,200 3,080 Up to 800g 1,820 2,540 2,800 3,420 Up to 900g 1,960 2,720 3,000 3,760 Up to 1.0kg 2,100 2,900 3,200 4,100 Up to 1.25kg 2,400 3,300 3,650 4,900 Up to 1.5kg 2,700 3,700 4,100 4,44400 Up to 1.75kg 3,000 4,100 4,550 6,200 Up to 2.0kg 3,300 4,500 5,000 7,000 Up to 2.5kg 3,800 5,800 5,400 8,500 Up to 3.0kg 4,300 5,900 6,600 10,300 Up to 3.5kg 4,800 6,600 7,000 11,800 Up to 4.0kg 5,300 7,300 8,400 13,300 Up to 4.5kg 5,800 8,000 9,000 13,800 Up to 5.0kg 6,300 8,700 9,800 16,300
* Please check the website below for details.
- Prohibited and Restricted Goods
Prohibited and restricted items vary depending on each country, therefore we ask that you contact your customs office for further detail.
Although shipping methods depend on each shop individually, for reference, you may refer to the international mail restrictions of EMS.
※ It is important to confirm as most shops will not provide refunds if the product is confiscated by the customs office.
- Cancelation Policy
We will not accept any cancellation caused by customers.
We will cancel your order if the payment had not been properly made until the due date.
- Return and Refund Policy
Any return or refund due to customers will not be accepted.
- Consumption Tax
We will not charge Japanese consumption tax to customers outside Japan.
However, consumption tax is included in the automatic reply e-mail -- the e-mail sent immediately after the completion of your order. Therefore, we will send you a "Thank You" e-mail mentioning the total order amount with the consumption tax excluded.
Regarding our customer's personal information; address, name, e-mail address, etc., we are taking the utmost care.
Your personal information may be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.