Shop Information

■Store Information

Address
Pure City LUMINE101 278-1 Yoshizawacho Mito-shi Ibaraki-ken,JAPAN

Telephone
+81-296-24-3447 (Only Japanese)

Web URL
http://www.rakuten.co.jp/moumouhouse/

Store Manager
Shiro Otuka

E-Mail
moumouhouse@tenor.ocn.ne.jp

※ Caution
Our store accept only e-mail for all question.
our store apologize that our store staff is only Japanese staff.
therefore,we can not accept English conversation by telephone.
if customer sent to our store by English e-mail.
Our store use automatic translation software.
therefore,if customer want to ask some question,
please sent to some question by English e-mail


Caution for shopping
・ Stocks
・Almost of our merchandise are used items. Please make sure the details, sizes, damages, conditions and other factors of the items before making a purchase.
・Our Store is selling merchandise at some web site. therefore if different customer buy our merchandise at other web site before your order. our store cannot sell it merchandise by sold out.
Please understand this matter.

・ Cancellation Policy and Return Policy

・Our store cannot accept any cancellations or returns of purchased merchandise.

・Our store cannot accept returns that are due to the following reasons.

1.Wrong Impression, Slight differences in size measurements and conditions.
2.Color appearance
3.Smell of merchandise
4.Small scratches and little dirt of merchandise

・. Payment
・Our store accept credit card, paypal and bank transfer. However, expensive items accept only bank transfer for fraud prevention. Expensive items is more than price of 50,000JPY.

・Please note that if the payment through PayPal could not be confirmed within 7days from the date which the email notification with the link to PayPal invoice is sent, the order will be cancelled automatically.

・Due to the increasing number of fraudulent transactions with unauthorized use of credit card, we may request to change the payment method to bank transfer, especially for highpriced items(more than 50,000JPY) .

・ Customs Clearances and Duties
・Please be advised that we cannot undervalue the declared amount or list a specific value on the invoice upon customer's request. The customs form and the invoice will be filled out accurately to reflect the actual value of your purchase, marked as "Merchandise" and it is strictly enforced by law.

・Import duties and taxes may be applied upon customs clearance in your country, and customers have responsibility for such costs.

・For details, please contact the customs office of your country.
How to Shopping of moumouhouse

STEP1 Place an Order

STEP2  Our Store process your order (Required about 3 to 5 day
from your order)

・Check condition of order merchandise
・Check the international shipping fee
・Our store tell to charge customer merchandise
Price(including shipping fee)

STEP3 Payment
・Once the shipping fee is confirmed, we either process your credit card or provide you with a link to PayPal invoice where you can make a payment for the total billed amount.
The payment through PayPal is due within a week from the date we send out the invoice from our system.
PayPal account is not necessary for this payment and you can use your credit card by entering your credit card information.

STEP4 Shipping
・Once your payment through PayPal is confirmed or the credit card transaction is successfully authorized, we will ship out your order via EMS right away.
Once your order is shipped out, we will inform you with EMS tracking number.

Shipping Fee
・We will use EMS delivery system. Please make sure following Price list.

・EMS
The following chart contains EMS prices based on weight and destination to certain countries.

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
Privacy Policy
・Regarding our customer's personal information (address, name, e-mail address, etc.),
we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.

・Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
Rank Criterion

10 RANK → New Condition → Item of this rank is new condition.

9 RANK → Almost New Condition → Item of this rank is almost new condition. However,item of this rank had been used a few times by previous owner

8 RANK →  Great Condition → Item of this rank is little used item. However, item of this rank does not have almost scratch and stains.

7 RANK →  beautiful Condition → Item of this rank is little used and Item of this rank have a few scratch and a little stains.

6 RANK →  Good Condition → Item of this rank is used and item of this rank have scratch,stains and other demaged.

5 RANK → Normal Condition → Item of this rank is used and item of this rank have some deformed parts and other damaged or worn parts. However user normally can use item of this rank.

4 RANK →  Difficult Condition → Item of this rank is used and item of this rank have some noticeable scratches, worn parts and other damages. If user want to be comfortable use, we recommend to fix item of this rank