About Overseas Shipping

• 日本語
• English

MAX Golf offers an international shipping service for those who enjoy playing golf overseas.
If you have any questions about orders, shipping, or shipping costs, please feel free to contact us by email or phone.
We look forward to hearing from you.

[Operated by] Shojyu Co.Ltd
[Operator] Masatoshi Nanao
[Store name] MAX Golf Rakuten Ichiba
[Address] 802 Estem Court Yaenosato, 1-1-32 Mikuriya Minami, Higashiosaka City, Osaka, 577-0034, Japan
[Phone / Fax] 06-6788-3005 / 06-6788-3004

We use Japan Post's EMS (Express Mail Service) for delivery.
EMS calculates shipping charges by weight.
Shipping fees vary by region, so please check your billing information email.
(If you order multiple items, we will basically ship them together or in one package, but in the case of caddie bags and golf club sets (with bags), please note that we will ship more than one package due to oversizing.)

We accept credit cards (JCB, VISA, Master) and PayPal.

When you make a purchase at our company, shipping costs are borne by the customer. However, due to our system, we will once obtain your credit card approval for the product price.
After that, we will recalculate the shipping charges and get your credit card authorization, but the charge will be made after the shipment is completed.
Please be assured that your credit card will not be double-charged.

You can check the delivery status by using the EMS tracking number.
Once the shipment is completed, we will send you an email to inform you of the shipment completion.
Please check the EMS inquiry number and the URL for tracking your package in the e-mail.

Please be aware that additional customs duties may apply to your shipment.
Please pay the customs duty directly to the shipping company or the customs office.
Please be aware of this. Customs duties vary from country to country on items (golf clubs, bags, accessories, etc.).
Please check the customs website of the destination country.

Please note that we do not accept returns or exchanges for international shipments.

Cancellations are accepted within 24 hours of order placement.
Cancellations after 24 hours will not be accepted.

If you wish to change the recipient or sender of your order, you may do so before the order is shipped.
Once the package has been shipped, we will not be able to make any changes.

We are not a duty-free store, so the price of our products includes the Japanese consumption tax. Please understand this in advance.