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Company mergers

This is to inform you that our company have been consolidated.
Our company "Mainline Inc." and "Tenderly Inc." will merger with "I-ne Inc." on July 7th.
Accordingly, the address of the invoice and consignor will be changed to "I-ne Inc.".
Please acknowledge it humbly.
We greatly appreciate your loyal patronage.
Thank you for your cooperation and support as always.

About Payment Method

About Payment Method

We accept the payment method below.
※we will charge the price of commodity described on our page.

Credit card

JCB, VISA, MasterCard, AMEX, Diners,


Alipay Payment Process Flow: PC 
Alipay Payment Process Flow: Mobile/Smartphone 

Cash on Delivery(This service is available to Japan delivery destination only.)

Delivery company: Sagawa transport system
If you would like to early arrival, we recommend cash delivery service without specified date.
When shipping company given the payment method has delivered the goods, you pay the price in cash in the commodity exchange.
We will be announced you about payment amount in the confirmation e-mail sending from the store.
Total payment is below.
Total commodity price + delivery fee + delivery fee of cash

About shipping address

About the shipping adress in English ONLY when you place an order.

About delivery



After the shipment preparation is completed, We will send you the tracking number of your order by e-mail.

About delivery dates

It will take 3 or 7days to deliver the goods, it depends on customs circumstances.
Therefore we can not determine exact delivery date.

Please see estimated shipping fee below


Rate schedule(EMS:All Zones) Shipping type: Express Mail Service(EMS)

About delivery fee, we will charge it caluculating in our shop.
We will send a message containing information about charge to you.

S.F. Express (China & Hong Kong only) ​

For new customers utilizing SF Express, a copy of “National Identification Card” is needed when processing your item through customs in China only for your first purchase.
Please provide the copy to SF Express via Wechat (SF Express Self-service) or email at after order is confirmed.

Please note that customs and duty will be paid by customer.
We can not accept to cancel and refund in any case once we shipped.
Need a copy of “National Identification Card”to receive the purchase at first time.

For shipping to China, you must place an order with the POST-CODE.
(If you order without the post-code, you might be not able to get the products or need more days to recieve.)

Your order will be shipped to you via SF Express service.
-Maximum weight per item SF Express can ship: 70kg -Estimated shipping days: 6 to 10 business days.
*Please keep in mind that delivery time may vary due to weather condition, custom and unexpected occurrence.
Please note that customs and duty will be paid by customer and gift option is not available at this time when using SF Express.

 ※※About Tariff※※

【For China】
For orders from China made using SF Express, please be aware of the following:
・ In accordance with Chinese import regulations, personal shipments with multiple quantity and items per order into China cannot be valued more than 1,000 RMB (approximately 18,000JPY) per order. To ensure that you can receive your products in the fastest possible time, please make sure that each order is valued less than 1,000 RMB.
・ During an event, if you purchase only 1 piece, the total value of that order cannot exceed 5,000 RMB (approximately 90,000 JPY)
・ The quantity for each order cannot exceed 10 pieces
・ Once the shipment arrives into a China warehouse, SF Express will contact you with regards to the import duties and taxes

The import duties and taxes : 50%(Cosmetics)

【For HongKong】
For orders from HongKong made using SF Express, please be aware of the following:
・Regards to the import duties and taxes, you need to pay when you recieve the items if the tariff needs to be paid.

The import duties and taxes : Free(Cosmetics)

【For Taiwan】
For orders from Taiwan made using SF Express, please be aware of the following:
・Regards to the import duties and taxes, you need to pay when you recieve the items if the tariff needs to be paid.
・It MUST be described the number of 「“National Identification Card”」on the invoice.
・Please contact us( with the number of 「“National Identification Card”」 and your order number.
・After we confirmed, we will ship them with the invoice we have corrected.

The import duties and taxes : 5% (for only BOTANIST SPECIAL ASSORTED SET)
※For the other items, please ask SF Express.


Region Zone1 Zone2
Weight(kg) South 、South East China& Hong Kong Mainland China
0.5 ¥1,317 ¥1,363
1 ¥1,479 ¥1,525
1.5 ¥1,641 ¥1,687
2 ¥1,802 ¥1,848
2.5 ¥1,964 ¥2,010
3 ¥2,024 ¥2,090
3.5 ¥2,200 ¥2,266
4 ¥2,376 ¥2,442
4.5 ¥2,552 ¥2,618
5 ¥2,728 ¥2,794
5.5 ¥2,794 ¥2,882
6 ¥3,003 ¥3,119
6.5 ¥3,073 ¥3,211
7 ¥3,292 ¥3,461
7.5 ¥3,364 ¥3,558
8 ¥3,437 ¥3,655
8.5 ¥3,509 ¥3,751
9 ¥3,745 ¥4,023
9.5 ¥3,821 ¥4,124
10 ¥4,066 ¥4,409
10.5 ¥4,119 ¥4,462
11 ¥4,345 ¥4,703
11.5 ¥4,400 ¥4,758
12 ¥4,455 ¥4,813
12.5 ¥4,510 ¥4,868
13 ¥4,748 ¥5,120
13.5 ¥4,805 ¥5,177
14 ¥5,049 ¥5,436
14.5 ¥5,109 ¥5,495
15 ¥5,168 ¥5,554
15.5 ¥5,228 ¥5,614
16 ¥5,483 ¥5,883
16.5 ¥5,544 ¥5,945
17 ¥5,606 ¥6,006
17.5 ¥5,668 ¥6,068
18 ¥5,934 ¥6,349
18.5 ¥5,998 ¥6,412
19 ¥6,061 ¥6,476
19.5 ¥6,125 ¥6,540
Shipping cost per kg
20kg-70kg ¥324 ¥337

In case of not recieving the goods

You will recieve an e-mail with your final total shipping cost after we confirm your order.
Shipping prices are calculated by weight to your destination.

Please note you are responsible for the cost of shipping even if you can not recieve your packages due to long-term absence.


 Japanese domestic

Delivery service

[ Sagawa transport system ]
in the area of Honsyu,Shikoku,Kyusyu
Purchase price ⇒ less than ¥5400 ... ¥648
Purchase price ⇒ ¥5400 or shipping

in the area of Hokkaido,Okinawa,Isolated island
Purchase price ⇒ less than ¥5400 ... ¥1296
Purchase price ⇒ ¥5400 or more ... ¥648


Customs procedures, and customs duties

 Regard to the goods you bought,there is the case that tariffs and other of the import duties, and customs fees imposed at customs clearance in receive countries.
You are responsible for customs charges, taxes or fees. Please pay directly to the delivery company.
Moreover, it depends on each country about policies of tax and customs charges.

For import regulations goods

If there is import regulations by shipping countries, we do not assume any responsibility.
Import regulations goods, contraband is different provisions in each country.
main countries(United states of America,Canada,England,Germany,Taiwan, Korea,China,Singapore,Thailand,Australia,Newzealand)
Please check here.

Order from abroad

About Cancel

Before the preparation of the shipment----we can accept an order cancellation.
After the preparation of the shipment, once the order has shipped----we can not accept an order cancellation.

About Receipt refusal・ Long-term absence

Any return or refund will not be accepted once order confirmation e-mail is sent out.

About Returns or Exchanges

We can not accept customer requests for returns or exchanges.
Please note damages caused by delivery is not covered by the warranty.

About Delivery Status

After shipping, please ask the delivery company about the states of your order with the tracking No.

About Inquiry

If you have any questions, please contact us in Japanese or English.

inserted by FC2 system