Thank you for visiting Kitarou
Please read this page about information on handling for overseas consumption. And, please order after it acknowledges it in all. We use an auto-translation tool to communicate in languages except Japanese. I tried to write in proper English, however, there might remain wrong sentences. Please kindly accept them.
Rakuten Ichiba shop name; Kitarou (Company name "Joker")
Address; 51-1,Higashi 1-chome,Edogawadai,Nagareyama-City,CHIBA
Phone Number; +81-04-7155-3318
Shop Manager; Daisuke Tsuge
Contact Information; firstname.lastname@example.org
We offer the customer support in Japanese or English. However, correspondence in English is possible only by mail. It is not possible to correspond in English by telephone.
|Flow after it orders|
Please click here to the start for the use of on-line shopping shopping mall "Rakuten Ichiba".
1) After placing an order, an automatic reply in English or Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are only applied to delivery in Japan, and not applicable for delivery outside of Japan.
2) Soon after the automatic reply, you will receive an e-mail with the fixed shipping fee and item price from our shop.Please check the total amount due.
3)After approval is acquired of the credit card, the commodity is shipped. As for it, it is scheduled to reach you in several days. It might be greatly late uncommonly by the customs clearance circumstances.
For international orders, following payment methods are available: - Credit card (Visa, MasterCard, JCB, AMEX and Diners)
Total Amount of Payment: Costs of Goods + Shipping Fee The overseas issue credit card might not be able to be used uncommonly. When the approval acquisition of the credit card cannot be done, I will cancel.
|About the handling of the consumption tax
Please note that the consumption tax amount shown is charged as a handling fee for international shipping.
|Note of tariff
Additional charges for customs clearance must be borne by you. Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country.
For international delivery, we use EMS.
The carriage is a full amount customer's share. Please refer EMS site for delivery fee by area or delivery time. After approval is acquired of the credit card, it ships it in about three business days. However, holiday of EMS handling organization is excluded. The pursuit number of the spare prick is sent to appropriating of the mail address of the personal computer. The delivery situation can be confirmed from the following sites based on the pursuit number that guides it. EMS tracking service
At customs, the parcels may opened for inspection.
|About restrictions on imports and prohibited goods
Policies regarding prohibited and restricted goods differ from each country of destination.
Please click here following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
* Please contact EMS for information on other countries.
Please understand that we will not accept cancellation in any case for international orders. When the approval of the credit card cannot be acquired, I will cancel the order.
|Return ,exchange and Refund Policy
We cannot accept any international return/exchange. Please make sure not to make any wrong order.
|About the size and the color
The color of the image and the color of the thing might be different according to the environment of the personal computer that uses it. Please understand beforehand.
Because the size has the individual specificity, the thing is not necessarily equal to the size chart. Moreover, the size units are all "cm". You must note that.
The numerical value in the size table is a measurement value of the thing of our shop. It is not recommended to decide it by "M", "L" or the inch. I think that it is important to choose the size that sees the numerical value in the size table and suits me.
Please click here about our size measurement.
"When the review is written, it is 3%OFF" system is not applied for the order from foreign countries. "Instant delivery" or "Toyo"? When "Instant delivery" can be ordered, it means there is a stock in the store. I ship the commodity in three business days.You can order only at the time of being able to order "Toyo" when the store stock is a stockout. "Toyo" is abbreviation of "Toriyose" in Japanese. It means "Back order".When it is possible to obtain it from the manufacturer stock, it ships it.Please wait for about 14 days by "Back order" at the order.
Ask a question (English & Japanese only)