For English, please visit our Rakuten Global site at: https://global.rakuten.com/en/store/kirakiranail/

Order Process:

1. After placing your order, you will receive an automated e-mail with incorrect shipping details.
2. We will then review your order and send you another e-mail with the correct details. Please confirm the order details.
3. After we receive your payment, your order will be shipped out.

Some countries prohibit certain items to be mailed internationally such as nail polish, color gel, acetone, etc. For more information on nonmailable items, please visit: http://www.post.japanpost.jp/int/use/restriction/index_en.html

Feel free to contact us at: support@sougens.com

We accept the following credit cards: Visa, MasterCard, JCB, American Express, and Diners Club International.

Your credit card will be subject to a verification check where Rakuten will confirm if the billed credit card is valid. Only after we receive confirmation from Rakuten that the card is valid, will we continue with processing the order.

Shipping fees are calculated based on weight and shipping destination. For a chart of shipping fees, please visit: http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

International orders are shipped with Express Mail Service (EMS). Packages are shipped within 1-3 business days after receiving confirmation of a valid credit card. Deliveries arrive approximately 3-5 business days depending on the destination.

Please Note: There may be shipping delays due to unforeseen and uncontrollable circumstances, such as weather conditions or customs. The customer is responsible for all costs related to incorrectly addressed orders. We are not responsible for stolen or lost items.

We do not accept any cancellations or returns for international orders once an order is shipped out. If you would like to cancel an order before it is shipped out, please let us know right away. Thank you for your understanding.

Some countries may charge custom duties and taxes. We cannot predict what these charges will be so we strongly recommend you contact your local customs office for the latest charges before ordering.

We have no control over these charges and we cannot tell you what the charges would be, as customs policies and import duties vary widely from country to country.

We are not able to pay these charges for you or refund any of these charges.

Please Note: All orders will be charged a Japan Consumption Tax.