Shipping and Payment Policy for overseas shipment

Rakuten stores are based in Japan. You will be billed in Japanese Yen (JPY).
For your convenience, prices are displayed in your selected currency, based on the latest exchange rates.

After placing an order, you would receive an order confirmation e-mail titled [Rakuten Ichiba]Order Confirmation (Automatic Reply) from Rakuten Global market. Please note that the shipping fees mentioned in this e-mail are only applied to delivery in Japan, and not applicable for delivery outside of Japan. The fixed shipping fee and item price will be informed from our shop after order confirmation. Please check it and do procedures.

Your package will be shipped out after the payment is confirmed.
The arrival time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
*Specify the date and time
In principle, it's not possible to specify the date and time of shipping date.

Customs duty and other taxes

Please Note
Customs duty and other taxes may be levied additionally when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.

Charges other than Product Price

Total Payment Amount Item prices  +Handling fees (8% each)  +Shipping fee

Shipping fee
It depends on the total weight of the contents. (By EMS/SP table)
Insurance is also determined by the price contents.

The payment amount be announced at first is the estimating value in Rakuten Global Market.
We measure the weight of the package, and inform you the fixed payments. And we will process to charge you money immediately.
Please think before confirming your order in Rakuten Global Market.

Handling fee
Please note that the consumption tax is charged as a handling fee for international shipping.

Consumption tax (as handling fee) rate 8%
Calculation order each one Product
Fraction number round down

Payment Method

♦ Credit card

We accept credit and debit cards as follow.



In the case your credit card is invalid,
please tell us which do you choose to cancel and re-order or change the payment method such as PayPal or AliPay.
*The settlement in Rakuten Global does not allow changing any details of credit card in a placed order. Please place a new credit card for a new order.

♦ PayPal

After fixed up the postage, we will inform you the total amount. Please check it and proceed with the PayPal payment.
We will ship you the package as soon as we confirm the payment. If it's not be confirmed within 7 days, your order will be automatically cancelled.
*In the case you use points, it's not reflected in an automatic order confirmation e-mail.
** When you choose PayPal, we will charge you PayPal service fee.
PayPal service fee = (the price of goods + EMSpostage)x3.9%+40 yen

♦ AliPay


Alipay Payment Process Flow: PC | Alipay Payment Process Flow: Mobile/Smartphone

♦ Cash on delivery
It's not available for overseas delivery.
♦ Bank transfer
It's not available for overseas delivery.

Delivery method

via JP Post Express Mail Service (EMS)
(Rakuten International Shipping Service)
Your order will be shipped to you via Japan Post EMS usually. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee.

via JP Post Small Packets >>Price-List is here
(Rakuten International Small Package Services)
This option can be selected for under 2 kg parcels.
Shipping fee will be advised from stores for your order confirmation.
Please be reminded that a small packet is treated as an ordinary postal item like a letter or postcard, therefore, it cannot be tracked and we cannot be responsible in case the packet gets lost or damaged, etc. If you wish to have tracking, please choose the Rakuten International Shipping Services.

Flow from order to delivery
1) After placing an order, an automatic reply in English or Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are only applied to delivery in Japan, and not applicable for delivery outside of Japan.

2) Soon after the automatic reply, you will receive an e-mail with the fixed shipping fee and item price from our shop. Please check the total amount due.

3) Your ordered items will be shipped out only after your payment is settled.

The arrival time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

Layaway period

Your layaway period is 14days (paypal: 7days).
Durling the period, you could packing together other items or cancell order.

Correcting the shipping address

When you want to correct your shipping address, please notify us as soon as possible. After shipping your goods, we cannot arrange correction for the dispatch note.

Insurance for EMS

We take EMS insurance for oversea parcels. When there is any damage or loss to your goods during EMS delivery process, please contact us and your local post office as soon as possible.

Contact

Email Shipping and Payment Servise: info_kimono@maruhisa.biz
Tel: 81-75-344-1620 (Japanese)
Office Hours: 10:00 - 17:00 (JST), in business days