Overseas Buyer Information
International Buyers - Please Note
♠ Customs duty and other taxes
We will ship package from Japan. If customs duty and other taxes are charged, purchasers or receivers should bear to pay it.
These charges are required from the customs' judgment in the destination country. And normally collected by the delivering freight (shipping) company or when you pick the item up. Please do not confuse them for additional shipping charges.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
Also, we could not fill undervalue into a dispatch note due to EMS insurance.
We ask for your kind understanding and cooperation.
♠ Automatic Order confirmation e-mail
You should receive an email titled [Rakuten Ichiba]Order Confirmation (Automatic Reply) from Rakuten Global market
after placing your order. Please Do Not reply to this email.
♠ Shipping fee
The shipping fee is estimated amount in Rakuten Global Market for a moment.
We measure the weight of the package, and inform you the fixed payments. And we will process to charge you money immediately.
Please think before confirming your order in Rakuten Global Market.
More information of shipping and payment is here
When you want to cancel your order, please notify us.
In normal condition, it's accepted to cancel. Your layaway period is 2 weeks (Paypal: 7days).
*After shipping your goods, we cannot accept Cancellation.
♠ Back-Ordered products
While these items are available to order but cannot ship out to you right away.
There is no stock currently in the shop warehouse since it's limited product.
For these items we order from the manufacturer after we receieve an order from the customer.
We will inform you by email how many days are needed.
♠ Additional products
If you want to add goods, please place a new order for the additional items. And remark the combining order number in your new order.
*After shipping the former order, we cannot arrange Combine orders in normal condition.
** We cannot arrange Combine orders or Add items during the sales promotion.
♠ Correcting the shipping address
When you want to correct your shipping address, please notify us as soon as possible. After shipping your goods, we cannot arrange correction for the dispatch note.
♠ Specify the date and time
In principle, it's not possible to specify the date and time of shipping date.
♠ Cash on delivery
It's not possible to dispatch of COD to overseas.
Flow from order to delivery
1) After placing an order, an automatic reply in English or Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are only applied to delivery in Japan, and not applicable for delivery outside of Japan.
2) Soon after the automatic reply, you will receive an e-mail with the fixed shipping fee and item price from our shop. Please check the total amount due.
3) Your ordered items will be shipped out only after your payment is settled.
The arrival time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
♦ Credit card
We accept credit and debit cards.
*We will email you if your credit card is invalid.
Please place a new order and notify us to cancel the current order.
Or change you payment method such as PayPal or AliPay.
**The settlement in Rakuten Global does not allow changing any details of credit card in a placed order.
Please place a new order for a new credit card.
After receiving the order confirmation e-mail, please proceed with the PayPal payment.
* When you choose PayPal, we will charge you PayPal service fee.
Detail is here, Shipping & Payment
JP Post EMS
Insurance for EMS
We take EMS insurance for oversea parcels. When there is any damage or loss to your goods during EMS delivery process, please contact us and your local post office as soon as possible.
It's available for + 200YEN.
Please write "Gift Wrapping" in Notes column for additional request.