The products being sold on our store is strictly for sales within Japan
The service offers on our store is for the customers in Japan

・The chart below is a rough indication of the EMS shipping fee. The shipping fee will be added on top of the product fee.

Asia Oceania
North America
Europe Africa
South America
〜500grams 1,100yen 1,500yen 1,800yen 2,100yen
〜1,000g 1,800yen 2,400yen 2,800yen 3,800yen
〜5,000g 6,000yen 8,200yen 9,400yen 16,000yen
〜10,000g 10,200yen 14,000yen 16,200yen 27,400yen

・The shipping fee depends on where you live and what you order. The final shipping fee will be confirmed on the shipping confirmation email.
・There will always be shipping fee for any international orders.

・The only shipping method we provide is the EMS shipping.
・Shipping services such as 「Asu Raku」and 「Otodoke Nittei Shitei」are only for the shipping within Japan. We cannot set the delivery date for any international shipping.
・Rakuten Kakuyasu Haisou (Rakuten discount shipping) is not offered for any international shipping.

【Rakuten International Shipping Services】(Please write down your address in English)
Express Mail Service (EMS)

 ・EMS tracking number will be emailed when the order is dispatched.

・Shipping Zones
【North America】United States, Canada
【Europe】UK, Germany
【Asia】Taiwan, Hong Kong, Korea, China, Singapore, Thailand
【Oceania】Australia, New Zealand
EMS also delivers to some countries in South America and Africa.

* EMS cannot deliver to certain countries
* Lead time varies depending on the products
* Lead time could take longer than Japanese domestic orders
* EMS usually delivers in 3 to 5 business days after the order gets dispatched

*** The following shipping tariff will be applied for Rakuten International Shipping Services.

Credit card payment is the only payment method for any international orders.

* The customs is not included in the product fee and the customer is responsible for all custom fees.
* Anything that is illegal to be shipped cannot be shipped outside of Japan.

You will receive 3 automatic emails once your order is confirmed:

1st Email: Automatic order confirmation email (in English)

2nd Email: Thank you email from (in Japanese only)

3rd Email: Shipping confirmation email with the EMS tracking number (in English and Japanese)

・We will cancel your order without notice under these circumstances:
Your credit does not get authorized
 …The product you have ordered has been discontinued by the manufacturer
 …When you choose any other payment methods besides credit card
 …The order from Malaysia and Vietnam and Indonesia

・When your order does not get delivered

 …Please put in your
tracking number on the EMS tracking page.

・Can we offer discounts?
We do not offer discounts. The price shown on our website is the offical price.

・How much is the shipping fee?
 …The shipping fee depends on where you live and what you order.
The final shipping fee will be confirmed on the shipping confirmation email.

・When you want to combine multiple orders.
 …Please write down "Combine Orders" in the comment box. Make sure you have multiple unshipped orders and also make sure to write down your original order number.
 …Make sure both of your orders are getting shipped to the same address.
 …Under certain circumstances, we are not able to combine your orders.

・When there is any problem with the order you receive.
 …Please email us to and write down the followings:
・Your name
   ・Order number

・Other information
 …Your package could get opened at the customs. That is out of our control and we apologize in advance if your package has been opened when you receive it.
…We do not offer dropshipping services.

Welcome to KAWAIIKAN!
We hope you enjoy shopping at our shop.