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hugall

¡Ý Shop Information ¡Ý

Company Profile

Company name¡§hugall, Inc

Address¡§6F MFLP 2-5-7 Hamacho Funabashi-shi, Chiba

Office hours¡§10AM ¡Ý 5PM JST (except weekends and public holidays)

URL¡§https://global.rakuten.com/en/store/hugall/

E-mail¡§hugall_3@shop.rakuten.co.jp

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Contact Us

We only support our customers in both Japanese and English.
Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support.
Therefore, please send mails if you want to contact us in English.

E-mail¡§hugall_3@shop.rakuten.co.jp

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Delivery Method & Charge

We ship internationally from Japan and your order to the following destinations by EMS (Express (Expedited) Mailing Service) .
The delivery costs are paid by customers in all cases.
And the costs have been determined by the weight of the ordered product and included in the total bill.
Please note that in occasions slight discrepancies in calculation of the delivery cost might occur. In such occassions, you will recieve a Shipping Notice mail from us with the necessary adjustments stated.

Note1:Import Tax

Additional import duties and taxes may be charged on customs clearance into your country.
Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.
The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.

Note2:StorageTerm

If the package isn't picked up within 30days, it will be returned to Japan. If it gets returned to our store, we will charge you for the delivery fees incurred.
Please contact your local post office and pick up the package as soon as possible.
(Such as the consignee is away from home for a long time and address unknown to move to another place.)

Shipping Cost Table (All currencies in JPY):

Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 500g1,4002,0002,2002,400
Up to 600g1,5402,1802,4002,740
Up to 700g1,6802,3602,6003,080
Up to 800g1,8202,5402,8003,420
Up to 900g1,9602,7203,0003,760
Up to 1.0kg2,1002,9003,2004,100
Up to 1.25kg2,4003,3003,6504,900
Up to 1.5kg2,7003,7004,1005,700
Up to 1.75kg3,0004,1004,5506,500
Up to 2.0kg3,3004,5005,0007,300
Up to 2.5kg3,8005,2005,8008,800
Up to 3.0kg4,3005,9006,60010,300
Up to 3.5kg4,8006,6007,40011,800
Up to 4.0kg5,3007,3008,20013,300
Up to 4.5kg5,8008,0009,00014,800
Up to 5.5kg6,8009,40010,60017,800
Up to 6.0kg7,30010,10011,40019,300
Up to 7.0kg8,10011,20012,70021,400
Up to 9.0kg9,70013,40015,30025,600
Up to 10.0kg10,50014,50016,60027,700
Up to 11.0kg11,30015,60017,90029,800
Up to 12.0kg12,10016,70019,20031,900
Up to 13.0kg12,90017,80020,50034,000
Up to 15.0kg14,50020,00023,10038,200
Up to 16.0kg15,30021,10024,40040,300
Up to 17.0kg16,10022,20025,70042,400
Up to 18.0kg16,90023,30027,00044,500
Up to 19.0kg17,70024,40028,30046,600
Up to 20.0kg18,50025,50029,60048,700
Up to 21.0kg19,30026,60030,90050,800
Up to 22.0kg20,10027,70032,20052,900
Up to 23.0kg20,90028,80033,50055,000
Up to 24.0kg21,70029,90034,80057,100
Up to 25.0kg22,50031,00036,10059,200
Up to 26.0kg23,30032,10037,40061,300
Up to 27.0kg24,10033,20038,70063,400
Up to 28.0kg24,90034,30040,00065,500
Up to 29.0kg25,70035,40041,30067,600
Up to 30.0kg26,50036,50042,60069,700

¢¨Note1¡§The shipping costs include postage, packaging and our handling charge.
¢¨Note2¡§Postal insurance will be charged separately according to the amount of purchase.

¡ÚNonmailable Articles in EMS¡Êshipping service¡Ë¡Û

  Please note that laws/provisions prohibit certain articles sent by EMS.
  ¡¦coins, banknotes, paper money
  ¡¦processed or unprocessed platinum, gold or silver, precious stones and other valuables

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Payment Method

Credit Card

The handling cards are as above.
For all card companies, only one lump sum payment is possible.
In the Rakuten Ichiba card settlement, we use the system called SSL.
Please be assured that the card number will be encrypted and sent.

On this card payment system, we do not issue credit card reimbursement.
Please check the usage details sent from the card company.
¢¨Depending on the state of use of the customer etc., it may be changed to other means of settlement.
¢¨When ordering we may ask you for identity verification (telephone confirmation etc.).
¢¨ You can not use credit cards with different names from customers.

Alipay

Alipay

The ¡ÈPayment Amount¡É is calculated as below. ¡ÈPayment Amount¡É = Product price total + shipping fee Upon confirming your order, we will send you a link to make a payment via Alipay¡Çs secure payment page. You must finish the payment process before the deadline to complete your order. Please check the payment process from the link here. PC: https://global.rakuten.com/en/help/payment/alipay_pc.html Smartphone/Tablet: https://global.rakuten.com/en/help/payment/alipay_mobile.html


PayPal

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment. Note *Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

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Cancellation,Refund,Exchang Policy

Please understand that we can not accept cancellation and refund/exchange caused by customers' preference.
If you have received item(s) that were damaged during delivery, please claim for a damage report to your delivery consignment right away.
Your item(s) are protected by the delivery insurance. Also, please contact us within 5 days of your receipt of item(s).

Could you please check item images and state(condition) rank enough before purchase, because it is used goods.
For dissatisfaction of your purchases, we are very much sorry that we cannot accept the return.

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