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International shipping

【Payment】

Credit card

We accept the following:
  • VISA
  • MasterCard
  • American Express
  • JCB
  • Please ask for other brands
Note 1
  • The price includes tax, which only applies in Japan. We will recalculate and let you know the price without the tax after you made purchasing order.
Note 2
  • For international shipping additional cost will be charged. We will let you know the total amount (Price of the product plus oversea shipping cost) after your order.
  • Credit card transaction will be made after you confirmed with the total amount.
Note 3
  • When it says “Free shipping to all over the world” doesn’t have additional cost. Therefore when you make the order, the credit card transaction will proceed immediately.

【Shipping】

We use EMS for oversea shipping.
Expected delivery time:

Asia 2 to 4 days
North America 4 to 5 days
Central America 4 to 5 days
Oceania 3 to 4 days
Europe 4 to 7 days

You can track your shipment here: (You need tracking number/code)
http://www.post.japanpost.jp/int/ems/delivery/index_en.html

【Return and exchange】

  1. We do not accept neither returning NOR exchange of the product.
  2. If you receive a different product from what you have ordered, please let us know.
  3. If you receive a defective product, please let us know.

Contact here
rakuten@homes-store.jp