靴下ソムリエ監督店

▼ 海外販売専用ページ ▼

こだわりの物を贈るグラナージュのギフト チャリティーラッピング

CATEGORY

メンズ

レディース

キッズ

ケア用品

SALE開催中

BRAND LIST

Calvin Klein underwear(カルバン・クライン アンダーウエア) Calvin Klein(カルバン・クライン) EMPORIO ARMANI(エンポリオ アルマーニ) TOMMY HILFIGER(トミーヒルフィガー)
  • TAKEO KIKUCHI(タケオキクチ)
  • BODY CLOTHING(ボディクロージング)
  • PUMA(プーマ)
  • Itoitex(イトイテックス)
  • SUPERIOR(スーペリオール)
  • N-platz(エヌプラッツ)
  • concept(コンセプト)
  • URUNA(ウルナ)
  • ALLONGE(アロンジェ)
  • UNTITLED(アンタイトル)
  • INDIVI(インディヴィ)
  • Piedo(ピエド)
  • Hosomi(ホソミ)
  • PLAYBOY(プレイボーイ)
  • HELLO KITTY(ハローキティ)
  • GACHAPIN×MUKKU(ガチャピン×ムック)
  • cocoonfit(コークンフィット)
  • COLUMBUS
JILLSTUART(ジルスチュアート)

INTERNATIONAL SHIPPING GUIDE

We are able to do international shipping (except some of the items)
Normally shipping by EMS is recommanded, however if customer concern about the shipping cost, we can also ship the goods by SAL (Economy Air). Also, all overseas order is non-taxable, therefore overseas customer does not need to pay 8% VAT. Please kindly note that It takes days for the delivery.



Ordering procedure

Procedure

  1. Order
  2. The shop will check the actual shipping cost and notice customer
    (For changing of shipping option or cancellation, customer need to inform the shop as soon as possible, otherwise the shop will ship out the goods as scheduled.)
  3. Ship out the ordered goods.
  • When ordering, customer will see the consumption tax (8%) is included. But no worry, we will revise and deduct the tax amount manually.
  • After received order, we will include the shipping cost into order detail and reply to customer.
  • It takes 2〜3 working days from receiving an order to shipment.
  • Some credit card issued by overseas bank may be unavailable to us for shopping in Rakuten global.
  • Please note that some of the countires may not accept the delivery if name of orderer does not match that of credit card owner. For detail, please check with your local bank or related organization.

 

About International Shipment

You may use either one of below shipping options:

 

■EMS(Express Mail Service)

  • Tracking available
  • Able to deliver to over 120 countries.
  • Delivery period: Maximum 1 weeks

(Est. 2 days for delivery to China, Hong Kong, Taiwan and Korea)

 

■SAL(Surface Air Lifted)- Registered Mail

It takes more days than EMS and more retriction, but it can greatly reduce the shipping cost.

  • Tracking available
  • Delivery period: Around 2 weeks.
    (it may take more time according to different countries)
  • No insurance will be applied.
  • Delay may happen.
  • Deliver to less countries compared with EMS

(※Korea, Taiwan, Macau & Vietnam - SAL is not avaialbe)

■SF Express [only for shipping to China & Hong Kong]

  • Tracking available
  • SF Express holds 87 warehouses and 7 distribution centers and provides one-stop supply-chain logistics service in China.
  • Expert in delivering to China & Hong Kong
  • Delivery period: 7-11 days (including fast customs clearance)

 

Rate table and approximated delivery period

Japan Post Express Mail Service [EMS] Unit - Japanese Yen
Region & Country Region 1 Region 2 Region 3 Region 4
Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
South Korea, Hong Kong, China, Taiwan, Thailand, Singapore, India, etc... (SAL is not available for Korea, Taiwan, Macau & Vietnam) America, Canada, Saudi Arabia, Australia, new zealand, etc... United Kingdom France Germany Italy Spain Poland Russia, etc... Brazil Argentina Egypt Kenya, South Africa, etc...
Delivery time 2〜7 days 3〜9 days 2〜6 days 4〜7 days
〜500g 1,400 2,000 2,200 2,400
〜600g 1,540 2,180 2400 2,740
〜700g 1,680 2,360 2,600 3,080
〜800g 1,820 2,540 2,800 3,420
〜900g 1,960 2,720 3,000 3,760
〜1.00kg 2,100 2,900 3,200 4,100
〜1.25kg 2,400 3,300 3,650 4,900
〜1.50kg 2,700 3,700 4,100 5,700
〜1.75kg 3,000 4,100 4,550 6,500
〜2.00kg 3,300 4,500 5,000 7,300
〜2.50kg 3,800 5,200 5,800 8,800
〜3.00g 4,300 5,900 6,600 10,300
〜3.50kg 4,800 6,600 7,400 11,800
〜4.00kg 5,300 7,300 8,200 13,300
※Above is the approximate delivery time only.
Japan Post Surface Air Lifted [SAL] - Registrated Mail(Tracking available) Unit - Japanese Yen
Region & Country Region 1 Region 2 Region 3
Asia Oceania, North America, Central America, the Middle East, Europe South America and Africa
South Korea, Hong Kong, China, Taiwan, Thailand, Singapore, India, etc... (SAL is not available for Korea, Taiwan, Macau & Vietnam) America, Canada, Saudi Arabia, Australia, new zealand ,United Kingdom France Germany Italy Spain Poland Russia, etc... Brazil Argentina Egypt Kenya, South Africa, etc...
Delivery time 6 days 〜 2 weeks 6 days 〜 2 weeks 2 weeks
〜200g 650 690 730
〜300g 730 790 850
〜400g 810 890 970
〜500g 890 990 1,090
〜600g 970 1,090 1,210
〜700g 1,050 1,190 1,330
〜800g 1,130 1,290 1,450
〜900g 1,210 1,390 1,570
〜1.00kg 1,290 1,490 1,690
〜1.10kg 1,370 1,590 1,810
〜1.20kg 1,450 1,690 1,930
〜1.30kg 1,530 1,790 2,050
〜1.40kg 1,610 1,890 2,170
〜1.50kg 1,690 1,990 2,290
〜1.60kg 1,770 2,090 2,410
〜1.70kg 1,850 2,190 2,530
〜1.80kg 1,930 2,290 2,650
〜1.90kg 2,010 2,390 2,770
〜2.00kg 2,090 2,490 2,890
※Above is the approximate delivery time only.
SF Express [only for shipping to China & Hong Kong] Unit - Japanese Yen
Region Hong Kong &
South, South-east China
China Mainland
Weight
Deliver time 7-11 days 7-11 days
〜500g 1,317 1,363
〜1.00kg 1,479 1,525
〜1.50kg 1,641 1,687
〜2.00kg 1,802 1,848
〜2.50kg 1,964 2,010
〜3.00kg 2,024 2,090
〜3.50kg 2,200 2,266
〜4.00kg 2,376 2,442
※Above is the approximate delivery time only.

【Reference】 Approxiate weight of goods for easy ordering

<Socks / tights / panty stockings >

  • x 3 pairs → 200g〜400g;
  • x 4 〜 5 pairs → 500g〜600g
(gross weight)

※ About reference was average weight of our previous delivery for overseas order. Please note that it may vary due to different product.

 

■Available destination of SAL (Surface Air Lifted)

※ SAL is not available for delivery to Korea, Taiwan, Macau & Vietnam
Region Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Country India Australia Iceland Serbia Argentina
Indonesia New Zealand Ireland Tajikistan Colombia
Wake United States of America (USA) Azerbaijan Czech Republic Chile
Guam Canada Armenia Denmark Paraguay
Singapore Saint Pierre et Miquelon Andorra Turkmenistan Brazil
Sri Lanka U.S. Virgin Islands Italy Germany Peru
Thailand Puerto Rico Ukraine Norway Algeria
China Mexico Uzbekistan Hungary Egypt
Bangladesh United Arab Emirates United Kingdom Vatican City Kenya
Pakistan Kuwait Estonia Finland Republic of South Africa
Palau Saudi Arabia Austria France  
Philippines Turkey Netherlands Belarus  
Hong Kong Bahrain Kazakhstan Belgium  
Marshall   Kyrgyz Northern Islands  
Malaysia   Greece Poland  
Micronesia   Croatia Portugal  
Midway   Gleenland Malta  
    Georgia Monaco  
    San Marino Moldova  
    Gibraltar Montenegro  
    Switzerland Latvia  
    Sweden Lithuania  
    Spain Liechtenstein  
    Slovakia Luxembourg  
    Slovenia Russian Federation  

 

CHECK OUT

In Checkout page, please select the shipping option, EMS, SAL or SF Express

■Payment Options:

< Credit Card >

We accept all credit cards issued in Japan.
If your credit card is issued outside Japan, we only accept:
> Visa, MasterCard, American Express, JCB
Credit Card Option

< Alipay >

Alipay
We accept Alipay. After receiving the order confirmation e-mail, please proceed with the Alipay payment.
*Please note that if payment through Alipay is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Please check the payment process from the link here.
PC: http://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet
http://global.rakuten.com/en/help/payment/alipay_mobile.html

Customs duty and other taxes may be levied when the shipment reaches your country.
If applicable, please pay those costs directly to the delivery agents or the customs office.
Policies on those taxes vary in each country.
Please contact the customs office at your country for more details.

*Note*
Payments such as personal cheques, company cheques or cash-on-delivery are not acceptable.
Payments are all on a Japanese Yen basis.
Please check with your card companies for the applicable exchange rate.

■Return Policy

< Return and Refund Policy >

We cannot accept any return/exchange for overseas orders.

< Consumption tax >

Japan's consumption tax will not be charged to overseas orders.
Consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order is completed),
However, we will be sending you a confirmation e-mail mentioning the total bill amount with the consumption tax excluded.

< About defective product >

Please contact us in advance at glanage-leg@shop.rakuten.co.jp

< About customs >

Depending on delivery country and ordered items, the items may be restricted to be imported by the law.
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.