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SHOPPING INFORMATION



 

Read Before Purchase

Please understand that the actual color of the items may be a little different from what you see in pictures because of the spec of the monitor or PC.

Sizes are measured by ourselves. Please be easy on a slight difference. The mention size becomes the cm notation of the size of Japan. Please confirm it by all means.

Although we try our best to describe the condition of each item with pictures, please note that items may have unnoticeable flaws.

All of our items have been inspected by experts and specialists who have been educated well for authentication.

We sell Authentic only.

Our items might be out of stock by the time lag because we have several stores and shops on the web sites.

When it happens after your purchase unfortunately, a full refund will be issued immediately.

This is happening not so often but thank you very much for your understanding in advance.

If the item price exceeds 200,000 yen, we will add 2800 yen as an export declaration fee to the invoice.

Payment Method

*Credit cardr

Please be assured that your card information will be encrypted by SSL and managed by Rakuten. Credit card payment processing is performed after the product is shipped. Please be assured that payment will not be processed when ordering.

Please Note

Shipping is limited to Japan. It can't be shipped outside of Japan.

All payments are calculated in Japanese yen. Applicable exchange rate, please check with your credit card companies.

Shipping method

Shipping is limited to Japan. It can't be shipped outside of Japan.

Cancellation,Exchange,Return Policy

We sell Authentic only.

We will accepted return only when the item is fake and the fact can be proved by official seller, not by personal reasons.

Returns, cancels, refunds, or exchanges for personal reasons is not acceptable.

Refund will be given as Money back. Returned item must be kept in a good condition for full refund.

Please refer to the damage report to immediately courier If you receive an item that you have been damaged during delivery.

Your item is protected by a delivery insurance.

Please contact us immediately if there is a problem with the item.

Other/Contact Us

If you have any questions, please contact us. Your satisfaction is important to us.

About Autheticity

All of our items are 100% authentic. They have been inspected by brand specialists.

We have a license from the local government to offer this kind of services just like every seller for pre-owned brand items does in Japan.

We are officially registered as legal business and we have to comply with all rules and regulations including tax requirements from the Japanese government.


Please send an email if you want to contact in English.

E-mail:fuga@smile1.co.jp

About Us/Company Profile

Our company was established in 1976. We have started our business with manufacturing and selling jewerlies at first and the number of items we have sold has reached 500,000. We have expanded our business to sales of recycled and second-hand items in 2001 to make the most of our knowledge in various fields. As for now, we run 6 stores mainly in Kanto area in Japan. We, as workers of Smile Corporation consider it as our mission to reuse limited amount of resources and are encouraged to serve to a recycling society. Please visit our stores when you come to Japan.

We have a license for the following.

"Japan-Tokyo M.P.D(Public Safety Commission)License Number:308840607825.

"Japan-Kanagawa M.P.D(Public Safety Commission)License Number:451420004448.

"Japan-Yamanashi M.P.D(Public Safety Commission)License Number:47102130010.


Company name:Smile Group Co., Ltd

Address:Tokugyo 5-10-6

Kofu-city

Yamanashi

Japan

postal code 400-0027

Office hours:8:30am - 6pm (JST)
(Except weekends and public holidays)

URL:https://global.rakuten.com/en/store/fuga-shop/

E-mail:fuga@smile1.co.jp

Copyright(C) SmileGroup, Inc, All Rights Reserved.