・Address : #603 Kappa D.C 3-1-12 Mastugaya Taito-ku Tokyo 160-0022 JAPAN
・Phone Number : +81-3-6802-8366
・Shop Manager : Asuka Arai
・Shop Security Manager : Shin Hirose
・Contact Information : rakuten_toiawase@comocome.com
▼Payment Method
■Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
■Paypal
We prefer Paypal payment.
It is more reasonable than bank transfer.
Please email us that you would pay by Paypal.Then we send you the invoice via Paypal.
We also accept payment by PayPal. Please note that if payment through
PayPal cannot be confirmed within 7 days from the order confirmation e-mail date,
order will be cancelled automatically.
■Bank Transfer
After order is confirmed, the total amount due will be sent to your E-mail address. Please transfer the total amount to the bank account below.
Please note that if payment by bank transfer cannot be confirmed within 7days from the e-mail date, your order will be automatically cancelled.
Bank name : THE BANK OF TOKYO-MITSUBISHI UFJ, LTD.
SWIFT code / BIC code : BOTKJPJT
Branch name : JINBOCHYO
Account : ORDINARY Deposit
Beneficiary Account Number : 013-1229022
Beneficiary Name : COMOCOME DESIGN STUDIO INC.
Branch Address : 2-2, kandajinbocho, ciyoda-ku, 101-0051 TOKYO JAPAN
* All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.
▼Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
▼Shipping /Delivery
■ About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
■Delivery Time
The delivery time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
■Delivery Method
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
DHL Tracking - https://link.rakuten.co.jp/1/013/468/?url=publish/g0/en/eshipping/track.high.html
■Shipping Fees
* All price are listed in Japanese Yen
・EMS
The following chart contains EMS prices based on weight and destination to certain countries
Zone
First Zone
Second Zone
Third Zone
Weight
Asia
Oceania, North America, Central America and the Middle East
Europe
South America and Africa
Up to 300g
900
1,200
1,500
1,700
Up to 500g
1,100
1,500
1,800
2,100
Up to 600g
1,240
1,680
2,000
2,440
Up to 700g
1,380
1,860
2,200
2,780
Up to 800g
1,520
2,040
2,400
3,120
Up to 900g
1,660
2,220
2,600
3,460
Up to 1.0kg
1,800
2,400
2,800
3,800
Up to 1.25kg
2,100
2,800
3,250
4,600
Up to 1.5kg
2,400
3,200
3,700
5,400
Up to 1.75kg
2,700
3,600
4,150
6,200
Up to 2.0kg
3,000
4,000
4,600
7,000
Up to 2.5kg
3,500
4,700
5,400
8,500
Up to 3.0kg
4,000
5,400
6,200
10,000
Up to 3.5kg
4,500
6,100
7,000
11,500
Up to 4.0kg
5,000
6,800
7,800
13,000
Up to 4.5kg
5,500
7,500
8,600
14,500
Up to 5.0kg
6,000
8,200
9,400
16,000
* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
・DHL
* Please check the link provided below.
http://www.dhl.co.jp/en.html
▼Prohibited and Restricted Goods
■Items by Country
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,Thailand, Australia, New Zealand).
https://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS or DHL for information on other countries
▼Cancelation Policy
We will not accept cancellation caused by customers.
We will cancel your order if the payment had
not been properly made until the due date.
▼Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail is sent out.
▼Consumption Tax
We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
▼Privacy Policy
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
▼Shop Information
・Address : #603 Kappa D.C 3-1-12 Mastugaya Taito-ku Tokyo 160-0022 JAPAN
・Phone Number : +81-3-6802-8366
・Shop Manager : Asuka Arai
・Shop Security Manager : Shin Hirose
・Contact Information : rakuten_toiawase@comocome.com
▼Payment Method
■Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
■Paypal
We prefer Paypal payment.
It is more reasonable than bank transfer.
Please email us that you would pay by
Paypal.Then we send you the invoice via Paypal.
We also accept payment by PayPal. Please note that if payment through
PayPal cannot be confirmed within 7 days from the order confirmation e-mail date,
order will be cancelled automatically.
■Bank Transfer
After order is confirmed, the total amount due will be sent to your E-mail address. Please
transfer the total amount to the bank account below.
Please note that if payment by bank transfer cannot be confirmed within 7days from the e-mail date, your order will be automatically cancelled.
Bank name : THE BANK OF TOKYO-MITSUBISHI UFJ, LTD.
SWIFT code / BIC code : BOTKJPJT
Branch name : JINBOCHYO
Account : ORDINARY Deposit
Beneficiary Account Number : 013-1229022
Beneficiary Name : COMOCOME DESIGN STUDIO INC.
Branch Address : 2-2, kandajinbocho, ciyoda-ku, 101-0051 TOKYO JAPAN
* All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.
▼Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
▼Shipping /Delivery
■ About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
■Delivery Time
The delivery time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
■Delivery Method
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking -
https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
DHL Tracking -
https://link.rakuten.co.jp/1/013/468/?url=publish/g0/en/eshipping/track.high.html
■Shipping Fees
* All price are listed in Japanese Yen
・EMS
The following chart contains EMS prices based on weight and destination to certain countries
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
・DHL
* Please check the link provided below.
http://www.dhl.co.jp/en.html
▼Prohibited and Restricted Goods
■Items by Country
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,Thailand, Australia, New Zealand).
https://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS or DHL for information on other countries
▼Cancelation Policy
We will not accept cancellation caused by customers. We will cancel your order if the payment had
not been properly made until the due date.
▼Return and Refund Policy
Any return or refund will not be accepted once order confirmation e-mail is sent out.
▼Consumption Tax
We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount with the consumption tax excluded.
▼Privacy Policy
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.