Store Information in English

▼Shop Information

  • ・Address : #603 Kappa D.C 3-1-12 Mastugaya Taito-ku Tokyo 160-0022 JAPAN
    ・Phone Number : +81-3-6802-8366
    ・Shop Manager : Asuka Arai
    ・Shop Security Manager : Shin Hirose
    ・Contact Information :

  • ▼Payment Method

  • ■Credit Card
    We accept Visa, MasterCard, JCB, AMEX and Diners.

    We prefer Paypal payment.
    It is more reasonable than bank transfer.
    Please email us that you would pay by
    Paypal.Then we send you the invoice via Paypal.
    We also accept payment by PayPal. Please note that if payment through
    PayPal cannot be confirmed within 7 days from the order confirmation e-mail date,
    order will be cancelled automatically.

    ■Bank Transfer
    After order is confirmed, the total amount due will be sent to your E-mail address. Please
    transfer the total amount to the bank account below.
    Please note that if payment by bank transfer cannot be confirmed within 7days from the e-mail date, your order will be automatically cancelled.
    SWIFT code / BIC code : BOTKJPJT
    Branch name : JINBOCHYO
    Account : ORDINARY Deposit
    Beneficiary Account Number : 013-1229022
    Beneficiary Name : COMOCOME DESIGN STUDIO INC.
    Branch Address : 2-2, kandajinbocho, ciyoda-ku, 101-0051 TOKYO JAPAN
    * All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.

  • ▼Customs Clearances and Duties

  • Import duties and taxes may be applied upon customs clearance into your country.
    Please pay such costs directly to the delivery agents or the customs office upon delivery.
    For details, please contact the customs office of your country.

  • ▼Shipping /Delivery

  • ■ About delivery & shipping fees
    1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
    2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
    3)Your ordered items will be shipped out only after your payment is received.
    ■Delivery Time
    The delivery time is estimated to be approximately 3 business days after shipment.
    Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
    ■Delivery Method
    After shipment is made, you will receive a tracking number by e-mail
    EMS Tracking -
    DHL Tracking -
    ■Shipping Fees
    * All price are listed in Japanese Yen
    The following chart contains EMS prices based on weight and destination to certain countries

    Zone First Zone Second Zone Third Zone
    Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
    Up to 300g 900 1,200 1,500 1,700
    Up to 500g 1,100 1,500 1,800 2,100
    Up to 600g 1,240 1,680 2,000 2,440
    Up to 700g 1,380 1,860 2,200 2,780
    Up to 800g 1,520 2,040 2,400 3,120
    Up to 900g 1,660 2,220 2,600 3,460
    Up to 1.0kg 1,800 2,400 2,800 3,800
    Up to 1.25kg 2,100 2,800 3,250 4,600
    Up to 1.5kg 2,400 3,200 3,700 5,400
    Up to 1.75kg 2,700 3,600 4,150 6,200
    Up to 2.0kg 3,000 4,000 4,600 7,000
    Up to 2.5kg 3,500 4,700 5,400 8,500
    Up to 3.0kg 4,000 5,400 6,200 10,000
    Up to 3.5kg 4,500 6,100 7,000 11,500
    Up to 4.0kg 5,000 6,800 7,800 13,000
    Up to 4.5kg 5,500 7,500 8,600 14,500
    Up to 5.0kg 6,000 8,200 9,400 16,000
    * Please check the link provided below for more.
    * Please check the link provided below.

  • ▼Prohibited and Restricted Goods

  • ■Items by Country
    Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,Thailand, Australia, New Zealand).
    * Please contact EMS or DHL for information on other countries

  • ▼Cancelation Policy

  • We will not accept cancellation caused by customers. We will cancel your order if the payment had
    not been properly made until the due date.

  • ▼Return and Refund Policy

  • Any return or refund will not be accepted once order confirmation e-mail is sent out.

  • ▼Consumption Tax

  • We will not charge customers with Japan’s consumption tax.
    However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion),
    therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount with the consumption tax excluded.

  • ▼Privacy Policy

  • Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.

    Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.