◆◆◆ WE WELCOME FOREIGN CUSTOMERS ◆◆◆
◆ SHOP INFORMATION
* We have English speaking staff so please feel free to contact us.
- Orders cannot be accepted with the following features. Should you find any of these in your order, please revise
and place your order again.
・The account and credit card holder's are different.
・The credit card company doesn't authorize your credit card.
・The orderer's address is hotel's or forwarding service company's address.
(It's OK to use them for destination.)
* Orders might be cancelled if there are any concerned points. Thank you for your kind understanding
- Please note that items with "送料無料" (Free delivery in Japanese) stated are items that have free shipping offers
only within Japan. Items shipped outside Japan are not eligible for this offer.
◆ PAYMENT OPTIONS
When the destination is overseas, oversea shipping fee (4%) will be charged.
The delivery cost is determined by the weight of the ordered product and is included in the items bill.
We will let you know the total amount as soon as the shipping fee has been determined.
- CREDIT CARDS & DEBIT CARD
*Order cannot be accepted when the account and credit card holder's are different.
* Please be noted that in the case of using Rakuten Super Points, total bill amount on automatic reply mail from
- BANK TRANSFER
◆ Shipping Options
JP POST EMS
Your order will be shipped to you via Japan Post EMS.
Japan Post is a speedy delivery service that delivers to more than 120 countries.
With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide.
You can track your package with the tracking code provided and it will be delivered within a week.
◆ Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
*Be careful to give a gift to someone who lives overseas because the customs duties are imposed to the receiver.
◆ Return Policy
Please note that we do not accept returns and exchanges of products.
If for any reason you receive your order damaged, please contact us for either an exchange or refund as soon
To claim insurance to shipping company or post office, it will be necessary to check the damaged item.
So please do not throw the damaged item away.
* There might be some differences between the photo and the package of the product due to the changes of
specifications and details of the manufacturer. Please inquire before purchasing the product if you are concern
about any possible changes between the package and the photo of the product. We might not be able to fulfil
your requests and inquiries after the product being purchased.
Regarding our customers’ personal information (address, , e-mail address, etc.), we are taking the utmost care.
Your personal information may be used for, and be used only for conducting our business. Thank you for your
Please be aware that we may not be able to ship to the countries listed as follows.
- Information about our main destinations -
* Click here for postage details and information.
* Policies regarding prohibited and restricted goods differ from each country of destination.