|◆ WE WELCOME FOREIGN CUSTOMERS ◆
Feel free to contact us. There are English speaking staffs.
We can't accept orders which has these feature.
Please check and correct them, then please order again.
・The account name and credit card holder's name are different.
・The credit card company doesn't authorize your credit card.
・The orderer's address is hotel's or forwarding service company's address.
(It's OK to use them for destination.)
When there are other suspicious points, we might cancel your order.
Thank you for your kind understanding.
When the destination is overseas, oversea shipping fee (4%) will be charged.
The delivery cost is determined by the weight of the ordered product and included in the items bill.
We will let you know the total amount as soon as the shipping fee has been determined.
We accept credit cards and debit cards
The following credit cards and debit cards can be used:
When you cancel an order which you pay with a debit card, it takes 40-45 days to pay back.
But it depends on the credit card company how long it takes to pay back.
For detailed information, please contact them.
When the account name and credit card holder's name are different, we can't accept your order.
We will need to cancel the order and ask you to re-order using a credit card that the holder's name is same as the account name.
Total bill amount is: Total price of items + shipping fee
* In the case of using Rakuten Super points, total bill amount on
automatic reply mail from Rakuten Ichiba may be different.
Please check the mail from our shop for the correct amount.
We will ship after the payment is settled.
You will receive an e-mail regarding the payment via PayPal.
Please click the link to the PayPal website on the e-mail, and settle the payment within 7 days.
Please also be reminded that if we cannot confirm receipt of your payment to our PayPal account 7 days after the above e-mail is sent, your order shall be automatically cancelled.
An extra fee will add the amount to the occasion of transfer by the customer burden.
Any return or refund will not be accepted for overseas delivery once order confirmation e-mail is sent out.
When the destination is overseas, oversea shipping fee (4%) is added to the Delivery fee.
The minimum charge(2,500JPY) to withdraw your payment from our account is also added to the Delivery fee.
But, the bank transfer fee will be charged separately by the bank you use.
If there is a shortage, we can't ship your package.
So, please confirm how much it costs carefully.
*bank account information.
SWIFT code: HIROJPJT
Yokogawa branch (branch code: 014)
savings account (account number: 2201135)
For customers who chose bank transfer:
After making the bank transfer, we strongly advise you to contact your bank to double-check.
If you don't recieve a shipment completion notification from us, after the stated days after making the bank transfer are over. Please contact as soon as possible.
JP POST EMS
Your order will be shipped to you via Japan Post EMS.
Japan Post is a speedy delivery service that delivers to more than 120 countries.
With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide.
You can track your package with the tracking code provided and it will be delivered within a week.
◆Prohibited and Restricted Goods
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
*information about our main destinations
USA：All kinds of liquor are prohibited
UK：Liquor that contains 24% or more alcohol are prohibited
China：Wine is prohibited
Hong Kong：All kinds of liquor are allowed
Taiwan：All kinds of liquor are allowed
Singapore：All kinds of liquor are allowed
Korea：1 bottle (less than 1 liter) is allowed
Australia：All kinds of liquor are allowed
Sweden：All kinds of liquor are prohibited
German：All kinds of liquor are allowed
France：All kinds of liquor are prohibited
Thailand：All kinds of liquor are allowed
◆Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
*Be careful to give a gift to someone who lives overseas because the customs duties are imposed to the receiver.
We are not accepting product returns or exchanges.
If you receive a broken item, please tell us as soon as possible.
We will resend the item or pay back.
To claim insurance to shipping company or post office, there will be need to check the broken item.
So please don't throw the broken item away.
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care.
Your personal information may be used for, and be used only for conducting our business. Thank you for you'r consideration.