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Please refer the below links for shopping guide:
CHELSEA GARDENS UK - HOW TO OREDER
http://www.rakuten.ne.jp/gold/chgardens/common/info/en/how-to-order.htm
English sites:
CHELSEA GARDENS UK - ENGLISH ITEM SEACH
http://search.borderless.rakuten.com/borderless/search.action?sid=chgardens&l=en
RAKUTEN ENGLISH TOP
http://en.rakuten.co.jp/
※We accept orders 24 hours - 7 days a week except during Rakuten system maintenance.
※Please note we do not accept orders via phone or FAX. |
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CARD PAYMENT
We accept Visa, MasterCard, JCB, AMEX and Diners.
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*We accept credit cards issued within Japan only.
*Card name must be matched with order name.
*Payment is only debited from your card at time of dispatch.
*We use secure Rakuten card system to protect your personal details.
We do not store your credit card details. |
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PayPal
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■After your order is confirmed, URL for PayPal transaction / money request invoice including a total amount due will be sent to your e-mail address. Please kindly proceed you payment according to PayPal guide.
■All payments shall be made in Japanese Yen.
■Please note that if payment cannot be confirmed within 7 days from your order date, your order will be automatically cancelled.
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AUTHENTICITY
As an authorised online distributor, we unconditionally guarantee that every item we sell is 100% authentic.
COLOURS
We have made every effort to display as accurately as possible the colours of our products that appear on our site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
STOCK
All items are in stock unless "Sold Out" ( "在庫なし" "売り切れました") is displayed.
Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. |
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We are based in the UK, and delivery time is estimated to be approximately 7-10 business days after despatch.
After despatch, you will receive a tracking number via e-mail.
Please understand there may be delays depending upon customs clearance and other various conditions of transportation.
**Please note that our policy is to compensate any loss or damage occurred during shipment to Japan.
Shipments to other countries cannot be compensated for loss or damage.
*We require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.
*For orders during weekends, we will despatch on following working day.
*For items with 【国内配送】 description, deliverly is limited within Japan.
( i.e. RIMOWA, HUNTER, FOX UMBRELLA )
Those items will be despatched from a warehouse in Japan and it will take 2-3 working days for delivery.
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Shipping fees for each item is on each product page.
To countries outside Japan, we will ship with same
postage amount to that of Japan.
After an order, an automatic reply in Japanese will be sent to you from Rakuten.
Please note that the shipping fees will not properly appear in this e-mail.
Soon you will receive an e-mail with the correct shipping fees and total price from our shop.
Please check the total amount due. |
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Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country. |
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| Please understand that we will not accept any return or exchange once your order is despatched.
FAULTY GOODS
If you receive a faulty item, please contact us within 5 days of receiving your order and provide details.
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