April 28, 2020
Thank you very much for using BUYSELL ONLINE.
From the perspective of preventing the spread of Coronavirus Disease (COVID-19) infection,
The store will be operating with reduced number of store staff starting from May 1st.
For more information, please refer to the following.
Merchandise purchases can be made as usual.
Orders placed after 6:00PM Friday (Japan time) will be processed on the next business day or later.
We will be closed from 5/2 to 5/6 during National holidays week (Golden week).
We will continue to ship products on weekdays, except for weekends and holidays.
Please note that due to the reduced number of store staff, the process of order may take longer than usual.
We'll do our best to get the items to you as soon as possible, but shipping delays may occur.
The orders to countries that have STOPPED shipping due to the influence of Coronavirus Disease (COVID-19) will be CANCELLED.
We will no longer respond to inquiries by phone and will only respond by email until further notice.
If you have any questions about our store, please contact us by email.
rakuten-ec@buysell-technologies.com
It will take longer than usual for us to reply to your inquiry.
This policy may change depending on circumstances.
We apologize for any inconvenience this may cause to our precious customers and thank you for your understanding.