Q&A
Q Is the tax included?
A No, it's not. It's not included. It is included 8% commission.
Q Is the shipping included?
A Those prices do not include shipping.
I would have to calculate actual shipping after you tell me exactly what you want and I can pack and weigh it.
Q I have no reply from you yet after placing my order. How about my order?
A We always reply our customers within 3~5days after getting their orders in normal condition.
Please check your email box or junk email folder.
Please contact us, if there is no response until after 7days.
Q EMS postage is too expensive, May I use other international delivery method?
A EMS is the only delivery method in our shop for international shipping parcels in normal condition.
Q Why am I charged for paying import duty?
A The import duty or taxes might be occurred from the local customs’ law. While you have any question for the payment, please contact local post and the customs in destination country.
http://global.rakuten.com/en/help/shipping/