Thank you for using BLUE GALAXY.
 Please check the following matter about international shipment.


 Import duties and taxes may be applied upon customs clearance into your country.
 In such cases, the recipient of the item will be responsible for those fees.
 Please pay these costs directly to the delivery agents or the customs office upon delivery.
 Additionally, taxes and duties differ by country.
 Please contact the customs office in your country for details.

 Returns and exchanges cannot be accepted After shipping them off.

 Shipping is calculated based on weight. Please check the following website to verify shipping fee:
 https://event.rakuten.co.jp/borderless/help/jp/shipping/.
 After the order has been placed, we will send you a separate e-mail with information regarding the order and shipping fees.

 Shop Information

 Shop Name : BLUE GALAXY

 Location : Hama3-3-52-6 Okayama-hi Naka-ku Okayama Japan 7038256

 Tel : +81-86-897-6971

 Fax : +81-86-272-2900

 Contact Person : SATOSHI SAKAMOTO (store manager)

 e-mail :blue-galaxy@shop.rakuten.co.jp


 Business Day

 BUSINESS DAY : From MON to SAT 10:00am-18:00pm

 SHOP HOLIDAY : SUN, public holiday

 *Please confirm it with a web calendaron on our top page.

 Language

 Please contact us in English.

 Payment Methods

■Credit card  

 We accept credit and debit cards.
 The following credit and debit cards can be used:
・Visa
・MasterCard
・American Express
・JCB
・others


■Alipay   

 The "Payment Amount" is calculated as below.
  "Payment Amount"= Product price total + shipping fee
 Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page.
 You must finish the payment process before the deadline to complete your order.
 Please check the payment process from the link here.
 PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
 Smartphone/Tablet
:  https://global.rakuten.com/en/help/payment/alipay_mobile.html


■PayPal  

 We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.

 Note
 *Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be  automatically cancelled.


 Shipping and delivery

 Shipping charges are based on the size of your product order.
When you make a purchase on our shop,
the shipping charge is not estimated in your basket,
and will appear on the Payment Options page of the checkout process.



 Your order will be shipped to you via Japan Post EMS.
 Japan Post is a speedy delivery service that delivers to more than 120 countries.
 With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide.
 You can track your package with the tracking code provided and it will be delivered within a week. See estimated  shipping fee

 As soon as your payment is confirmed, we will make the shipment within 3 working days.
 After we make the shipment, we will send you the tracking number by "shipping notice e-mail".
 You can check the shipping status, following URL.
 EMS Tracking - https://www.post.japanpost.jp/int/ems/delivery/index_en.html


 Consumption tax

 Customers from outside Japan are not required to pay Japanese consumption tax.
 We will deduct consumption tax from the total amount of an order.
 The rate of the present consumption tax is 8%.
 You can calculate the total as follows: Price including tax /1.08 = The final price excluding tax

 Customs duty and other taxes

 Applicable customs and import duties will be charged after the parcel arrives in its destination country.
 These charges must be paid separately by the customer.
 Policies on these taxes vary in each country.
 Please contact the customs office in your county for more details.