| Shop Information |
・Address:
BANKAN WAMONOYA Inc.
Central Bld. 9F, 2-11-30, Sakae, Naka-ku, Nagoya-shi, Aichi, JAPAN
(Postal code: 460-0008)
・Phone Number: +81-52-728-1080
・Fax Number: +81-52-728-1082
・Shop Manager: Nao Shimomura
・Shop Security Manager: Hirofumi Morioka
・Contact Information: bankan-ya@shop.rakuten.co.jp
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| Payment Method |
■Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
Please note that we do not accept you use the credit card of a different name from the orderer's name.
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■Bank Transfer
After order is confirmed, the total amount due will be sent to your E-mail
address. Please transfer the total amount to the bank account below.
Please note that if payment by bank transfer cannot be confirmed within
7 days from the e-mail date, your order will be automatically cancelled.
・Bank name: SUMITOMO MITSUI BANKING CORPORATION
・Swift code: SMBC JP JT
・Branch name: Okegawa Branch
・Branch address: 1-2-8, Wakamiya, Okegawa-shi, Saitama, JAPAN
(Postal Code: 363-0022)
・Branch code: 056
・Account type: savings
・Account number: 056-7288346
・Account name: BANKAN WAMONOYA Inc.
・Account holder address: Central Bld. 9F, 2-11-30, Sakae, Naka-ku, Nagoya-shi,
Aichi, JAPAN (Postal Code: 460-0008)
・Account holder phone number: +81-52-728-1080
* All payments shall be made in Japanese Yen. Please check with your bank
for applicable exchange rates.
* All bank charges (including remittance charge) must be paid by the customer.
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| Customs Clearances and Duties |
Import duties and taxes may be applied upon customs clearance into your
country.
Please pay such costs directly to the delivery agents or the customs office
upon delivery.
For details, please contact the customs office of your country.
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| Shipping /Delivery |
■About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders
to be delivered to an address within Japan and not applicable for delivery
outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total
price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.
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■Delivery Time
The delivery time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance
and other various conditions of transportation.
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■Delivery Method
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
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■Shipping Fees
* All price are listed in Japanese Yen
・EMS
The following chart contains EMS prices based on weight and destination to certain countries
| Zone |
First Zone |
Second Zone |
Third Zone |
| Weight |
Asia |
Oceania, North America, Central America and the Middle East |
Europe |
South America and Africa |
| Up to 300g |
900 |
1,200 |
1,500 |
1,700 |
| Up to 500g |
1,100 |
1,500 |
1,800 |
2,100 |
| Up to 600g |
1,240 |
1,680 |
2,000 |
2,440 |
| Up to 700g |
1,380 |
1,860 |
2,200 |
2,780 |
| Up to 800g |
1,520 |
2,040 |
2,400 |
3,120 |
| Up to 900g |
1,660 |
2,220 |
2,600 |
3,460 |
| Up to 1.0kg |
1,800 |
2,400 |
2,800 |
3,800 |
| Up to 1.25kg |
2,100 |
2,800 |
3,250 |
4,600 |
| Up to 1.5kg |
2,400 |
3,200 |
3,700 |
5,400 |
| Up to 1.75kg |
2,700 |
3,600 |
4,150 |
6,200 |
| Up to 2.0kg |
3,000 |
4,000 |
4,600 |
7,000 |
| Up to 2.5kg |
3,500 |
4,700 |
5,400 |
8,500 |
| Up to 3.0kg |
4,000 |
5,400 |
6,200 |
10,000 |
| Up to 3.5kg |
4,500 |
6,100 |
7,000 |
11,500 |
| Up to 4.0kg |
5,000 |
6,800 |
7,800 |
13,000 |
| Up to 4.5kg |
5,500 |
7,500 |
8,600 |
14,500 |
| Up to 5.0kg |
6,000 |
8,200 |
9,400 |
16,000 |
* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
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| Prohibited and Restricted Goods |
■Items by Country
Policies regarding prohibited and restricted goods differ from each country
of destination. Please click on the following links for popular destination
countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore,
Thailand, Australia, New Zealand).
http://event.rakuten.co.jp/borderless/infoservice/en/#05
* Please contact EMS for information on other countries
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| Cancelation Policy |
Please understand that we will not accept cancellation caused by customers.
We will cancel your order if the payment had
not been properly made until the due date.
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| Return and Refund Policy |
Any return or refund will not be accepted once order confirmation e-mail
is sent out.
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| Consumption Tax |
We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
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| Privacy Policy |
Regarding our customers’ personal information (address, name, e-mail address,
etc.), we are taking the utmost care. Your personal information may be
used for, and be used only for conducting our business.
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Matters pertaining to personal information are controlled within the confines
of the law and unless required by government to disclose such information,
personal information shall not be disclosed to third parties without prior
written consent.
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