About Us

Shop RODEO BROS
Address 2-3-3 Hitotsuya , Adachi-ku, Tokyo Japan 1210075
TEL +81-35856-5858
Email rodeo@aun-wa.com

 Payment

Credit Card

Both credit card and debit card with MasterCard / VISA / American Express brand logo are accepted.


PayPal

Use your current PayPal account to make a payment in multiple currencies.Pay for purchases in your selected currency.Payment is automatically converted to your desired currency.

 Shipping

EMS

Please select this option to use Rakuten International Shipping Service. 
Shipping fee will be advised from this shop later for your order confirmation by mail. 

The following shipping fee will be applied for this delivery option. 
For Details click here 

Customs duty and other taxes may be levied additionally when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details. 

【Flow from order to delivery】 

1) After placing an order, an automatic reply in English or Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are only applied to delivery in Japan, and not applicable for delivery outside of Japan. 

2) Soon after the automatic reply, you will receive an e-mail with the fixed shipping fee and item price from our shop. Please check the total amount due. 

3) Your ordered items will be shipped out only after your payment is settled. 

The arrival time is estimated to be approximately 3 business days after shipment. 
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

 
 
ePacket

Please select this option to use Rakuten International Shipping Service. 
Shipping fee will be advised from this shop later for your order confirmation by mail. 

The following shipping fee will be applied for this delivery option. 
For Details click here 

Customs duty and other taxes may be levied additionally when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details. 

【Flow from order to delivery】 

1) After placing an order, an automatic reply in English or Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are only applied to delivery in Japan, and not applicable for delivery outside of Japan. 

2) Soon after the automatic reply, you will receive an e-mail with the fixed shipping fee and item price from our shop. Please check the total amount due. 

3) Your ordered items will be shipped out only after your payment is settled. 

The arrival time is estimated to be approximately 3 business days after shipment. 
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
 
 
Small Packet

Rakuten International Small Packet Services Shipping fee will be advised from stores for your order confirmation. 

・This Service is using JAPAN Post' Small Packet Service. 
・Small articles can be sent at a lower rate than EMS (Express Mail Service) or Parcel Post. 
・The maximum weight for these packages is 2 kg. 
・Maximum Size : Length + width + thickness = 90 cm 
・Some countries accept small packets by economy air (SAL) in addition to airmail and surface mail. 

Please be reminded that a small packet is treated as an ordinary postal item like a letter or postcard, therefore, it cannot be tracked and we cannot be responsible in case the packet gets lost or damaged, etc. If you wish to have tracking and compensation, please choose Registered mail(option service: +410 Yen) or Rakuten International Shipping Services. 

Please refer the following for small packets. For details click here 

The following shipping tariff will be applied for Rakuten International Small Packet Services.For details click here 

Customs duty and other taxes may be levied additionally when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.


  Return And Exchange Policy

Return

Please contact us in 5 days after your item arrived. If you would like to retrun items because of the purchaser's personal preferences, plese pay for shipping fee and send us items back. After the items are back, our staff will cheack the items. After all set, we will give you refund. In the case returned item is in bad condition, please keep in mind that we may not able to give you refound.

If you pay with your credit card, we will cancel your payment.

If yuo pay through paypal, we will give you refound through paypal.

Exchange

When you exchange itmes, you need pay for only shipping fee as long as the total price is same. If the prices are different, we will charge you sheeping fee and the price defference between the prices.

We cannot accept return and exchange

  • 6 days after items arrived at your place
  • if you do not send us items back in 2 days after you contact us
  • if you damaged items and/or tags
  • if items smell tobacco or perfume
  • if items are sale items

Basically, we can accept return and exchange as long as you keep items clean and non-damage, contact us in 5 days after you get items, and send items back in 2 days after you contact us.


 Tax

Tax Free

We will not charge customers with Japanese consmption tax. Also, we always ship items as gifts, so we belive that your coutry will not charge you with any tax. ( Even thought we send items as gifts, your country may charge with a certain tax.)


 Privacy Policy

Personal Information

Regarging our customers' personal information such as names, e-mail address, etc, we are taking the utmost care. Your personal informaion is used only for conductiong our business.