Shopping Guide

Introduction of our shop
OH-REAL Inc. was founded in Jan. 15. 2010.
All products of our shop will be produced by OH-REAL Inc..
And OH-REAL Inc. sells products.

Our shop's products are handcrafted made in Japan.
It is politely produced by skilled imitation food creator.

Introduction of imitation food
Imitation food was born about 100 years ago.
In Japan today, everyone knows and is familiar to everyone.

The original usage of it will be a food sample of the restaurant.
We use imitation food on the face of the clock.
Material is plastic.It is looks delicious shape but you can not eat it.

About hands of the clock
The hands of the clock to sell are exposed.
In order to prevent unexpected injuries, please pay careful attention to it of handling.
If the clock hand is bent, please remove the battery and gently repair it without applying excessive force.

About color tone of image
Because products are handmade one by one, there are individual differences.
There may be color tone and difference of products depending on your personal computer monitor setting and shooting light source.

About Email
We send Japanese language emails to you, but please do not mind.
It is an email that is sent automatically.

About approval of total amount
We will confirm the shipping weight of the order item we received from you, and we will confirm shipping fee.
We would like you to approve total amount calculated by adding the shipping fee to the item price.
The total amount will be notified by e-mail transmission of "ToastClockSHOP".

Shop name

ToastClockSHOP

Company name

OH-REAL INC.

Address

2-4-12 Higashi-jujo,Kita-ku,Tokyo,1140001

Shop manager

Osamu Suzuki

Contact information

Please use the contact e-mail.
We can not provide enough support if we would like to request English customer support by telephone or fax.
Therefore, please send mails if you want to contact us in English.
We support our customers in both Japanese and English.

We use a translation tool to communicate.
We apologize for your inconvenience if there's some wrong translation.

[email] auc-real-gift_5@shop.rakuten.co.jp

Expenses excluding product price

Japan's consumption tax : Not calculated.
Shipping Fees: Not including The price (paid by Customer).
Packaging fees : Included in shipping fees.

Payment Method

Credit Card
We accept Visa, MasterCard, JCB, AMEX.

Note
We refuse the credit card use that is a name different from the orderer.

PayPal
We accept PayPal.
If it is an order for the overseas shipment.
After receiving the order confirmation e-mail, please proceed with the PayPal payment.

Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Delivery method

EMS or E-PACKET(JP Post)
Your order will be shipped to you via Japan Post EMS or E-PACKET.
We will use E-PACKET until shipping weight is 2 kg.
If shipping weight exceeds 2 kg, EMS will be used.

We add shipping fees to the product price.
The shipping fee is including packing fee.
The shipping fee is different depends on your order piece and destination country.

After shipping is completed, we will send you a tracking number e-mail.
You can track the package by using the tracking code of EMS.

Tracking site
https://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

Note
When ordering please write your name and address in English.
If you do not write in English, We will cancel your order.


Our deliverable countries are as follows.
Hong Kong
Taiwan
P.R.China
Singapore
Thailand
Macau
Malaysia
Vietnam
U.S.A.
Canada
Australia
N.Z.
U.K.
Germany
Denmark
Italy
Netherlands
Turkey

1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)The item you ordered will be shipped after you approve the payment amount.

Delivery time

The delivery time is estimated to be approximately 5-9 days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
Delivery date cannot be specified.

Shipping fees ( From Japan )

Country-Weight 0 - 1.00KG 1.01 - 2.00KG 2.01 - 3.00KG 3.01KG or more
Hong Kong
Taiwan
P.R.China
Singapore
Thailand
Macau
Malaysia
Vietnam
1800 JPY 2700 JPY 4600 JPY 5600 JPY or more
U.S.A.
Canada
Australia
N.Z.
2300 JPY 3400 JPY 6200 JPY 7600 JPY or more
U.K.
Germany
Denmark
Italy
Netherlands
Turkey
2300 JPY 3400 JPY 6900 JPY 8500 JPY or more


Shipping weight notification.
[ 1 ]The shipping weight of one Toast clock is about 1 kg.
[ 2 ]The shipping weight of two Toast clocks is about 1.5 kg.
[ 3 ]The shipping weight of one Sushi clock is about 1.6 kg.
[ 4 ]The shipping weight of two Sushi clocks is about 2.5 kg.

Please check your shipping fee.

Cancelation policy

We will not accept cancellation caused by customers.
Please understand and order.

We cancel in the following cases.
When your payment cannot be confirmed.
When the goods cannot be delivered to you.( Unknown of addressee )
If cancelled after shipment, shipping fees and packaging fees are not refundable.

Initial failure policy

We inspect all of the products.
Also, we are shipping the product checking properly, without any initial failure.
Therefore, Guarantee of product is not carried out.

Customs duty and other taxes

Customs duty and other taxes may be levied when the shipment reaches your country.
If applicable, please pay those costs directly to the delivery agents or the customs office.
Policies on those taxes vary in each country.
Please contact the customs office at your country for more details.

Privacy Policy

Regarding our customers personal information (address, name, e-mail address,etc.), we are taking the utmost care.
Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

Consumption Tax

We will not charge customers with Japan's consumption tax.
However, consumption tax is included in the automatic reply e-mail .
(The e-mail sent immediately after your order completion.)
We will be sending you a "Thanks order" e-mail mentioning the total order amount with the consumption tax excluded.




Copyright OH-REAL INC. All right reserved.