Introduction of our shop
OH-REAL Inc. was founded in Jan. 15. 2010.
All products of our shop will be produced by OH-REAL Inc..
And OH-REAL Inc. sells products.
Our shop's products are handcrafted made in Japan.
It is politely produced by skilled imitation food creator.
Introduction of imitation food
Imitation food was born about 100 years ago.
In Japan today, everyone knows and is familiar to everyone.
The original usage of it will be a food sample of the restaurant.
We use imitation food on the face of the clock.
Material is plastic.It is looks delicious shape but you can not eat it.
About hands of the clock
The hands of the clock to sell are exposed.
In order to prevent unexpected injuries, please pay careful attention to it of handling.
If the clock hand is bent, please remove the battery and gently repair it without applying excessive force.
About color tone of image
Because products are handmade one by one, there are individual differences.
There may be color tone and difference of products depending on your personal computer monitor setting and shooting light source.
We send Japanese language emails to you, but please do not mind.
It is an email that is sent automatically.
About approval of total amount
We will confirm the shipping weight of the order item we received from you, and we will confirm shipping fee.
We would like you to approve total amount calculated by adding the shipping fee to the item price.
The total amount will be notified by e-mail transmission of "ToastClockSHOP".
Please use the contact e-mail.
We can not provide enough support if we would like to request English customer support by telephone or fax.
Therefore, please send mails if you want to contact us in English.
We support our customers in both Japanese and English.
We use a translation tool to communicate.
We apologize for your inconvenience if there's some wrong translation.
Expenses excluding product price
Japan's consumption tax : Not calculated.
Shipping Fees: Not including The price (paid by Customer).
Packaging fees : Included in shipping fees.
We accept Visa, MasterCard, JCB, AMEX.
We refuse the credit card use that is a name different from the orderer.
We accept PayPal.
If it is an order for the overseas shipment.
After receiving the order confirmation e-mail, please proceed with the PayPal payment.
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.
Your order will be shipped to you via Japan Post EMS.
We add shipping fees to the product price.
The shipping fee is including packing fee.
The fee is different depends on your order piece and destination country.
After we ship the product, the tracking code email will be sent to you.
You can track the package by using the tracking code of EMS.
EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
When ordering please write your name and address in English.
If you do not write in English, We will cancel your order.
Our deliverable countries are as follows.
1)After order, an automatically reply in Japanese will be sent to you.
Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)The item you ordered will be shipped after you approve the payment amount.
The delivery time is estimated to be approximately 3-6 days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
Delivery date cannot be specified.
Shipping fees ( From Japan )
|Country-Weight||0 - 1.00KG||1.01 - 2.00KG||2.01 - 3.00KG||3.01KG or more|
|2800 JPY||4000 JPY||5000 JPY||6000 JPY or more|
|3400 JPY||5000 JPY||6400 JPY||7800 JPY or more|
|3800 JPY||5600 JPY||7200 JPY||8800 JPY or more|
We will not accept cancellation caused by customers.
Please understand and order.
We cancel in the following cases.
When your payment cannot be confirmed.
When the goods cannot be delivered to you.( Unknown of addressee )
If cancelled after shipment, shipping fees and packaging fees are not refundable.
Initial failure policy
We inspect all of the products.
Also, we are shipping the product checking properly, without any initial failure.
Therefore, Guarantee of product is not carried out.
Customs duty and other taxes
Customs duty and other taxes may be levied when the shipment reaches your country.
If applicable, please pay those costs directly to the delivery agents or the customs office.
Policies on those taxes vary in each country.
Please contact the customs office at your country for more details.
Regarding our customers personal information (address, name, e-mail address,etc.), we are taking the utmost care.
Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
We will not charge customers with Japan's consumption tax.
However, consumption tax is included in the automatic reply e-mail .
(The e-mail sent immediately after your order completion.)
We will be sending you a "Thanks order" e-mail mentioning the total order amount with the consumption tax excluded.